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One in Three Consumers Have Used AI Agents for Customer Service

One in Three Consumers Have Used AI Agents for Customer Service

Key Takeaways Capacity’s Agentic Consumer Report finds that 35% of consumers have used an AI agent to handle…

News November 10
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Maybelline New York Brings Real-Time Makeup Virtual Try-On To ChatGPT

Maybelline New York Brings Real-Time Makeup Virtual Try-On To ChatGPT

Key Takeaways Maybelline New York is the first beauty brand to bring real-time makeup virtual try-on into ChatGPT,…

News November 9
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Visa U.S. Holiday Spending to Rise 4.5%

Visa: U.S. Holiday Spending to Rise 4.5%

Key Takeaways Visa forecasts U.S. holiday retail sales will increase 4.5% year over year, supported by income growth…

News November 9
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Elastic Suite Locally

Elastic Suite and Locally Partner to Launch Smart Replenishment

Key Takeaways Elastic Suite and Locally have partnered to launch Smart Replenishment, combining real-time store inventory and sell-through…

News November 5
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Forter Introduces New Capabilities with Agentic Commerce Engine

Forter Introduces New Capabilities with Agentic Commerce Engine

Key Takeaways Agentic orders across Forter’s network have grown more than fourfold since August while automated fraud has…

News November 4
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Retail Loss Theft IHL Group Sensormatic Solutions Research

Retail Loss Is Bigger Than External Theft: IHL Group/Sensormatic Solutions Research

Key Takeaways External theft is the largest single source of retail loss at 25%, but 75% of losses…

News November 4
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Consumers Value Trust Over Price When Shopping for Apparel True Religion

Consumers Value Trust Over Price When Shopping for Apparel: True Religion

Key Takeaways Heritage reputation draws consumers in, but brands that don’t evolve their styles, quality and pricing alongside…

News November 4
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Half of Shoppers Boycotted a Company Over Politics in the Past Year

Half of Shoppers Boycotted a Company Over Politics in the Past Year

Key Takeaways Just over half of U.S. shoppers stopped buying from a company over its political stance in…

News November 3
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RTP Tinuiti's Andy Taylor on How Should Retailers Plan Holiday Ad Spend

Tinuiti’s Andy Taylor on How Should Retailers Plan Holiday Ad Spend: The RetailTouchPoints.com Q&A

Key takeaways Retail marketers heading into the 2026 holiday season should avoid major late-stage campaign restructures and instead…

News November 3
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