Successful store execution is an imperative in today’s competitive retail landscape. This section will showcase the latest cutting edge strategies retailers are using to drive workforce optimization, headquarters to store communication and also improve customer satisfaction levels through improved service.
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Thursday, 18 March 2010 12:54 |
By Rob Simmons, CEO, Freedom Shopping
RFID is coming off the whiteboard and into the warehouse, store and consumer environment. As a technology, it provides precisely the type of payout decision makers expect in this tight economy; more output for the same dollar.
The obstacles to improved profits using RFID are primarily psychological, due to a stigma and false assumptions that have surrounded the technology for years. It’s time to let go of these myths and misperceptions and improve your company’s operations and profits NOW.
Myth # 1 - The extra costs don’t justify the benefits over barcode Possibly, maybe if only one department or function is looking to use the technology. But when the tags and tracking are used ACROSS functions, the payoffs become dramatic. More importantly, RFID can provide breakthroughs and income possibilities that not exist before. Rather than looking for specific line item benefits, expect to see convergent solutions, where one tag application yields a number benefits throughout the product cycle, some financial, some experiential. Another thing that’s commonly misunderstood is that the ROI has less to do with the unit cost of the item than it does with the management cost you are expending per item.
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Written by Amanda Ferrante
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Wednesday, 24 February 2010 15:39 |
Maintaining its aggressive expansion track, American Apparel has plans to open 400 stores worldwide over the next several years. To support this growth, the company continues to innovate with new technologies.
The retailer recently announced its success with RFID, as it has increased sales per store, inventory accuracy, customer satisfaction and associate productivity since implementing the Xterprise Clarity Advanced Retail Solution (ARS) system across 10 stores.
American Apparel, a brand for young adults, has over 250 retail stores in the US, Europe and Asia. Each store carries roughly 38,000 items. Since deploying the RFID solution, American Apparel now has the visibility and control of inventory at the item and store network levels.
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Written by Andrew Gaffney
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Thursday, 18 February 2010 13:25 |
Tapping a device that’s already known and loved by consumers, retail solution providers are offering an innovative approach to potentially streamline the checkout process by leveraging the iPod touch and iPhone.
As Retail TouchPoints recently reported, Apple is leveraging its own novelty in its devices to mobilize transactions within its retail stores with the EasyPay device, Apple’s iPod touch-based system.
Now the opportunity to engage customers with the ubiquitous Apple device is moving to other retailers, as vendors are unveiling technology that leverages the sleek, sophisticated capabilities of the iPod touch.
Global Bay Mobile Technologies unveiled its mobile point of sale (MPOS) for the iPod touch. The solution is designed to deploy a point of sale handheld solution with similar functionality to the Apple Easy Pay POS device. The sled component, which houses the iPod touch and comes complete with a mag stripe, will also be able to support the iPhone device within the next three months, according to Global Bay’s VP of Business Development, Harlan Eplan.
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Written by Debbie Hauss
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Thursday, 21 January 2010 12:41 |
By analyzing customer-driven data from market basket analysis and sales by category Target Corporation is learning new ways to market and merchandise products within its 1,700+ big-box stores. The fifth largest retailer in the U.S. shared its customer-focused strategies in a standing-room-only Big Ideas session at the National Retail Federation convention in New York in January.
A primary component in the quest for customer-focused merchandising is implementing optimization technology, noted Eric Bibelnieks, group manager for guest data and analytical services at Target Corp. Most recently Target has focused its efforts on Planogram Optimization and Space Optimization provided by SAS.
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Thursday, 21 January 2010 12:22 |
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By Doug Erickson, EVP Global Sales & Marketing, Galleria
The goal of every NFL coaching staff is to surround its franchise players with the right mix of position players and supporting characters. While the franchise players often garner much of the media and fan attention, without the right mix of position and special team’s players, the results would be poor no matter how dominant the team’s franchise player is. In the same way, retailers need to identify their ‘killer’ categories – those which they will be known for - and also develop and support a variety of complimentary categories that will play a key role in their overall success. Retailers generally assign each category a role such as ‘Destination’, ‘Core’, ‘Traffic Builder’ and ‘Profit Generator.’ Each category’s role will then determine the strategy for the category, the amount of time and resources that will be invested and the measures by which it will be evaluated.
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