Debbie Hauss

Debbie Hauss

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New Retail Roles Focus On Innovation, Transformation

Shadow RTP RT033 SURV ChangingRoles FinalNew retail roles are popping up across industry segments, designed to help organization improve the customer relationship through a focus on transformation, innovation and omnichannel.

The most-tapped new retail title is Chief Customer Officer, chosen by 14% of retailers responding to a recent survey conducted by Retail TouchPoints. The Changing Roles In Retail survey also found that an equal number of retail organizations (11%) are implementing titles featuring the terms Strategy, Transformation and Innovation.

Why There Really Is Value In A Name

Debbie head shotWhile most industry experts and executives agree that a focus on innovation, transformation and customer-centricity are key to a successful future in retail, there’s an ongoing debate about whether or not they need to assign specific titles bearing those terms.

In an exclusive survey report conducted by Retail TouchPoints, scheduled to be released on October 7, 2014, you’ll learn that many retail organizations are adding new titles to their C-level list, such as: Chief Strategy Officer, Chief Customer Officer, Chief Innovation Officer or Chief Transformation Officer.

Meet The Retail TouchPoints Advisory Board

Retail TouchPoints (RTP)
is proud to introduce the Retail TouchPoints Advisory Board! The Board includes a select group of leading retail executives, invited to join together to collaborate with each other and provide advice on future RTP editorial coverage.

RTP Advisory Board members include a wide variety of retail companies, from large national Tier 1 brands to regional stores and e-Commerce specialty merchants. They bring unique perspectives and industry expertise to the table.

14 Retailers Win 2014 Store Operations Superstar Awards

shadow RTP RT025 AWD StoreOpSuperstars Aug 2014Successful store operations improve the customer experience and ultimately, the bottom line. But today’s store operators are constantly juggling numerous challenges, from managing mobile technology to motivating employees.

As competition continues to heat up, along with pressure to hold the line on expenses, store operations executives are faced with an uphill battle.

Nordstrom Will Reportedly Pay $350 Million For Trunk Club

Nordstrom logoNordstrom is expanding its focus on menswear with the purchase of the Trunk Club Brand, reportedly for $350 million, according to The e-Commerce site was founded in 2006 and currently sells approximately 100 brands of men’s apparel.

Trunk Club sent out an email to its customers yesterday, authored by CEO Brian Spaly, stating that: “Nothing changes for us – or the service we offer you – except that we now have an experienced partner to help us improve everything we do.”

In Their Own Words: Leading Retailers Define Innovation

There are very good reasons why the 17 Retail TouchPoints Innovator Award winners were selected: They define “innovation” in very specific ways to help move their businesses forward. In this exclusive video, award winners share their insights on what innovation means to them and why it is important for future success.

Where Is The Line Between Helpful Information Sharing And Creepiness?

Debbie head shotOne of the most challenging dilemmas for retailers today has to be staying on the right side of the line of creepiness with shoppers. You want to be able to provide real value and personalized offers, which shoppers appreciate, but you don’t want to go too far and scare them away.

It seems like now is the time to take advantage of opportunities to create more personalized communications, since 50% of consumers said they are happy to provide retailers with personal information in exchange for a discount, according to a recent survey conducted by In another survey, 93% of shoppers said they would provide retailers with personal data to receive customized offers.

Holiday Planning Heats Up As Summer Sets In

2014-holiday-outlook guide animatedThe retail industry is gearing up for another competitive holiday season in 2014, facing another compressed calendar and data breaches fresh on everyone’s minds.

To help kick off holiday planning as the summer heats up, Retail TouchPoints has compiled a 12-part Holiday Guide designed to provide insights and direction for all retailers. The guide includes comprehensive topic-specific articles, real-world retail examples, and insights from leading industry experts. It’s a must-read for merchants looking to construct successful holiday strategies.

DSW Uses Size Optimization To Help Merchandise New Store Mixture

DSW8With 400 stores and growing, DSW is constantly challenged with providing the right selection of shoes for every shopper. Adding a series of smaller format stores to the mix has heightened the challenge.

“These [smaller format] stores are 8,000 to 12,000 square feet so the precision of the assortment has to be right,” said Linda Canada, SVP of Planning and Allocation of the shoe retailer. A typical DSW store is approximately 20,000 square feet, she explained.

Retail TouchPoints Honors 17 Retail Innovators At Awards Event

During the inaugural Retail Innovator Awards event, Retail TouchPoints (RTP) recognized 17 retail executives who have focused on innovation in order to improve their businesses and the entire retail industry. Close to 100 industry executives, colleagues, friends and family gathered at The Yale Club in New York City on June 18th to honor these first-ever Innovator Award winners.

The Retail Innovator program is designed to honor individual executives in the retail industry who are focused on driving change through innovation. RTP has defined Retail Innovators are defined as: Retail executives and thought leaders who think outside the box to develop and foster innovative concepts and strategies that help move the overall retail industry forward.

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