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Why There Really Is Value In A Name

Debbie head shotWhile most industry experts and executives agree that a focus on innovation, transformation and customer-centricity are key to a successful future in retail, there’s an ongoing debate about whether or not they need to assign specific titles bearing those terms.

In an exclusive survey report conducted by Retail TouchPoints, scheduled to be released on October 7, 2014, you’ll learn that many retail organizations are adding new titles to their C-level list, such as: Chief Strategy Officer, Chief Customer Officer, Chief Innovation Officer or Chief Transformation Officer.

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14 Retailers Win 2014 Store Operations Superstar Awards

shadow RTP RT025 AWD StoreOpSuperstars Aug 2014Successful store operations improve the customer experience and ultimately, the bottom line. But today’s store operators are constantly juggling numerous challenges, from managing mobile technology to motivating employees.

As competition continues to heat up, along with pressure to hold the line on expenses, store operations executives are faced with an uphill battle.

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DSW Uses Size Optimization To Help Merchandise New Store Mixture

DSW8With 400 stores and growing, DSW is constantly challenged with providing the right selection of shoes for every shopper. Adding a series of smaller format stores to the mix has heightened the challenge.

“These [smaller format] stores are 8,000 to 12,000 square feet so the precision of the assortment has to be right,” said Linda Canada, SVP of Planning and Allocation of the shoe retailer. A typical DSW store is approximately 20,000 square feet, she explained.

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Retail TouchPoints Honors 17 Retail Innovators At Awards Event

During the inaugural Retail Innovator Awards event, Retail TouchPoints (RTP) recognized 17 retail executives who have focused on innovation in order to improve their businesses and the entire retail industry. Close to 100 industry executives, colleagues, friends and family gathered at The Yale Club in New York City on June 18th to honor these first-ever Innovator Award winners.

The Retail Innovator program is designed to honor individual executives in the retail industry who are focused on driving change through innovation. RTP has defined Retail Innovators are defined as: Retail executives and thought leaders who think outside the box to develop and foster innovative concepts and strategies that help move the overall retail industry forward.

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Retail TouchPoints To Honor Retail Innovators At June Event

RIA GraphicFor the first time, in 2014 Retail TouchPoints is honoring top executives who have helped improve the consumer shopping experience and uncover new ways to positively impact the retail industry with innovative ideas and solutions.

Award winners will be honored at a luncheon ceremony on Wednesday, June 18, 2014 at the Yale Club in New York. Seating is limited. Reservations can be secured here: 2014 Innovator Awards registration.

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Consistent Customer Experience Webinar Series Launches This Month

ly proj 513043To succeed in today’s highly competitive environment, retailers are investing in tools and solutions to create a consistent and compelling customer experience.

Retail TouchPoints and SMK Workforce Solutions are joining forces on a six-part webinar series, titled: The Consistent Customer Experience Series, which will cover a variety of topics that are critical to retail success.

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Exclusive Report: Strides In Social Commerce

shadow RTP RT011 SURV Social CommerceAs the social channel grows and morphs, retail organizations must change along with the trends. While Facebook is still a force in social commerce, Twitter is gaining ground. Other platforms — including Pinterest, Instagram and Google Plus — also are standouts.

So how do retailers keep up? It’s a constant evaluation and re-evaluation of the marketplace. While Groupon may be today's most profitable channel for some merchants, LivingSocial works better for others.

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