Retail News & Insights – Retail TouchPoints

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NRF 2021: Ulta, Home Depot Make the Business Case for Social Responsibility

Best Buy CEO at CES 2021: ‘Agnostically Meet the Customer Wherever They Are’

NRF Day 3: Why Verizon and Suitsupply Have Both Embraced ‘Appointment Retailing’

NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

NRF 2021 Day 1: The How, What and When of Retail’s Reopening, Plus Insights From Condoleezza Rice

NRF 2021: Ulta, Home Depot Make the Business Case for Social Responsibility

Best Buy CEO at CES 2021: ‘Agnostically Meet the Customer Wherever They Are’

NRF Day 3: Why Verizon and Suitsupply Have Both Embraced ‘Appointment Retailing’

NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

NRF 2021 Day 1: The How, What and When of Retail’s Reopening, Plus Insights From Condoleezza Rice

GNC Partners With Girl Scouts to Sell Cookies Safely

GNC will host socially-distant cookie booths at select locations in support of Girl Scouts…

The 2021 NRF Big Show Chapter 2 Goes Virtual

The National Retail Federation (NRF) has moved Chapter 2 of its 2021 Big Show…

Walmart Ecommerce Chief to Step Down, Work With Startups

Marc Lore, President and CEO of U.S. Ecommerce at Walmart, will retire at the…

Office Depot Rejects Staples $2.1 Billion Bid, Remains Open to Other Options

Office Depot has rejected a $2.1 billion takeover bid from its rival Staples, according…

Think Your Supply Chain is Agile? Not Without An Adaptive Workforce

Retail experienced rapid, profound change in the wake of the pandemic. Sudden shifts in…

Staffing, Sanitizing and Storeside Pickup: Lessons from the 2020 Retail Holiday Season

Another retail holiday season has come and gone — and the 2020 season was…

Retail Sales of ‘As Seen On TV’ Products Set to Explode Post-COVID

The coming year is primed to be unlike any other for retailers selling “As…

Petco IPO Puts Retailer’s Value at $6.4 Billion

Petco debuted its IPO at $26 per share on Jan. 14, 44% above its…

Instacart Offers $25 Payments to Assist Workers Receiving COVID Vaccine

Instacart will support its shift leads, in-store shoppers and full-service shoppers through the COVID-19…

CES 2021 Highlights: COVID-Accelerated Innovations, 5G and Privacy Issues Dominate

The first-ever all-digital CES 2021 welcomed 2,000 exhibitors that unveiled next-gen innovations across a variety of…

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Digitizing the Marketplace Model

How Culture Drives Retail Pride

A Look Back at 2020: Retail’s New Reality

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Think Your Supply Chain is Agile? Not Without An Adaptive Workforce

Retail’s New Frontline Playbook

2020 Omnichannel Benchmark Report: How COVID is Reshaping Omnichannel Operations

POS Tech Guide: New Roles for a Changing Retail Environment

The Value of Stores as Destinations

Latest Report
2020 Omnichannel Benchmark Report: How COVID is Reshaping Omnichannel Operations

2020 Omnichannel Benchmark Report: How COVID is Reshaping Omnichannel Operations

Virtually all retailers aspire to provide coordinated, customer-centric experiences no matter how many channels a consumer uses — even if retailers’ aspirations don’t always match their achievements. The savviest...

NRF 2021: Retail’s Big Show – Chapter One

NRFtech 2021

NRF 2021: Retail’s Big Show – Chapter Two

RetailX 2021

TouchPoints TV

Block the Noise: Brother Exec Reveals What Matters In Retail

Ready to leave the noise and chaos of 2020 behind and focus on moving ahead? Tune in to hear Retail TouchPoints’ Editorial Director, Andrew Gaffney chat with Ravi Panjwani of Brother Mobile Solutions about a three-pronged strategic approach that…

Frans Johansson And the Intersection of Diversity And Innovation

Inspiring Innovation In The Novel Economy

What’s The Future Of Retail CX?

How Article Used Data To Pivot During COVID

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Yes You Can Compete Against Amazon: Recent Studies Suggest Retail Strategies

The Importance of Bringing the In-Store Experience Online

How Brands can Create Engaging Unboxing Experiences That Take the Place of In-Store Shelf Branding

Latest Research
2020 Customer Loyalty Benchmark Survey: Building Customer Loyalty During Uncertain Times

2020 Customer Loyalty Benchmark Survey: Building Customer Loyalty During Uncertain Times

Earning — and keeping — customers’ loyalty represents a big challenge even at the best of times, and these are certainly not the best of times. Retail (along with...

Anyline Brings Mobile Scanning and Recognition Solutions to Retail

Toshiba Launches ELERA Platform to Enable Rapid Retail Innovation

Epson Introduces Two New Laser Projectors for Flexible Digital Signage