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Why the Best Subscription Brands Make It Easy to Leave
Featuring: Rachel Sheriff, Chief Customer Officer, Recurly Subscription acquisition may be slowing, but that doesn’t mean consumers are falling out of love with subscriptions. Instead, they’re becoming far more selective…
Podcasts August 10
AI Won’t Replace Brand Operators, It Will Kill Average Ones
Every few months, a new wave of commentary declares that artificial intelligence is about to replace marketers, ecommerce managers, media buyers and brand operators. The prediction is usually framed in…
Executive Viewpoints August 10
Claire’s Is Reinventing the Piercing Experience Across 900 Stores
Claire's brand reset is underway after filing for bankruptcy and its acquisition by Ames Watson in 2025. Chief Merchandising Officer Jillian Cueff and VP of Retail Operations Carey Brezler share…
Features August 6
The Sourcing Tool That Works While You Sleep
Every founder who sells a physical product eventually learns how much time sourcing can consume. Comparing suppliers, chasing quotes, negotiating terms, and following up on orders can swallow entire days,…
July 22
Etsy Cuts 12% of Workforce to Move Faster
Etsy is eliminating roughly one in eight jobs to revamp the organization. The company also reported second quarter revenue topped Wall Street's expectations.
News August 6
When Convenience Stops Feeling Convenient
Retail has spent years improving the mechanics of shopping. Delivery windows have shrunk from days to hours. Search tools surface relevant products almost immediately. Recommendation engines remember previous purchases, while…
Executive Viewpoints August 6
Shopify Credits AI for 34% Revenue Growth in Q2 2026
"Shopify is probably the most AI-pilled company in the world," said Shopify President Harley Finkelstein on the company's second-quarter earnings call.
News August 5
Bed Bath & Beyond Parent to Rebrand to Neighborhood Intelligence to Emphasize Shift to Services for Homeowners
"Retail can only introduce us to the customer," said Marcus Lemonis, Executive Chairman and CEO, on the company's Q2 earnings call. "Home services allow us to deepen that trust. Quite…
News August 5
AI Playbook: How PetSmart Used AI Decisioning to Drive a 22% Lift in Salon Bookings
Marketing SVP Bradley Breuer shares why AI works best for personalized marketing efforts, customer relationship management and driving groomer visits at PetSmart when it's paired with human expertise.
Features August 4
Wayfair Leans into Luxury as Q2 Revenue Hits Post-COVID High
Wayfair posted its best U.S. revenue growth since COVID in Q2 2026, led by 35% growth at premium sub-brand Perigold.
News August 4
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