Retail TouchPoints
Grocery to Western Wear: Retailers Flag a More Cautious Shopper
Top Stories
Latest Posts
Your Last-Mile Partner’s Tech Doesn’t Matter as Much as How They Use It
For retail and ecommerce brands, delivery performance has become a direct driver of customer satisfaction and repeat purchases. But as shoppers’ expectations for speed and transparency continue to rise, brands…
Executive Viewpoints August 12
Target Taps Its First Chief AI Officer as Tech Push Deepens
Chandhu Nair joins Target as SVP and Chief AI Officer and Purvi Shah steps into the role of SVP of UX. Here's what the appointments mean for the retailer's AI…
News August 11
Why the Best Subscription Brands Make It Easy to Leave
Featuring: Rachel Sheriff, Chief Customer Officer, Recurly Subscription acquisition may be slowing, but that doesn’t mean consumers are falling out of love with subscriptions. Instead, they’re becoming far more selective…
Podcasts August 10
The Sourcing Tool That Works While You Sleep
Every founder who sells a physical product eventually learns how much time sourcing can consume. Comparing suppliers, chasing quotes, negotiating terms, and following up on orders can swallow entire days,…
July 22
AI Won’t Replace Brand Operators, It Will Kill Average Ones
Every few months, a new wave of commentary declares that artificial intelligence is about to replace marketers, ecommerce managers, media buyers and brand operators. The prediction is usually framed in…
Executive Viewpoints August 10
Spencer Spirit Holdings to Acquire Hot Topic, BoxLunch and Her Universe
The deal will expand the company's retail footprint to 3,000 locations.
News August 7
Claire’s Is Reinventing the Piercing Experience Across 900 Stores
Claire's brand reset is underway after filing for bankruptcy and its acquisition by Ames Watson in 2025. Chief Merchandising Officer Jillian Cueff and VP of Retail Operations Carey Brezler share…
Features August 6
Etsy Cuts 12% of Workforce to Move Faster
Etsy is eliminating roughly one in eight jobs to revamp the organization. The company also reported second quarter revenue topped Wall Street's expectations.
News August 6
When Convenience Stops Feeling Convenient
Retail has spent years improving the mechanics of shopping. Delivery windows have shrunk from days to hours. Search tools surface relevant products almost immediately. Recommendation engines remember previous purchases, while…
Executive Viewpoints August 6
Shopify Credits AI for 34% Revenue Growth in Q2 2026
"Shopify is probably the most AI-pilled company in the world," said Shopify President Harley Finkelstein on the company's second-quarter earnings call.
News August 5
Latest Podcasts
Latest Resources
