Retail TouchPoints
Independent Grocers Face an AI Reckoning on Customer Ownership, Retail Media and the Future of the Shopping List
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Agents, Get in Line
The virtual waiting room is supposed to be the great equalizer. When thousands of people want something only hundreds can have, the queue promises fairness — first-come, first-served, everyone gets…
Executive Viewpoints September 1
JCPenney Applies Holiday ’25 Lessons to Back-to-School Reddit Campaign
"Consumers increasingly look to conversations and community-driven content when making purchase decisions, so we need to earn attention rather than buy it," says Lisa Schoder, JCPenney's VP of Integrated Marketing,…
Features August 31
Ulta Beauty Turns Beauty Momentum into a Broader Growth Story
Ulta Beauty raised its full-year outlook after a strong second quarter, with CEO Kecia Steelman pointing to TikTok Shop, fragrance launches and loyalty growth as the retailer leans into a…
News August 28
Retail Tax Accuracy Starts With AI Product Categorization, Not Calculation
Today’s retail environment is defined by constant change. Product catalogs expand and contract with seasonality. New SKUs are introduced at speed. Channels and marketplaces continue to proliferate. At the same time, tax…
August 24
Why Retailers Need to Rethink Holiday Marketing in the Age of AI
Although retailers have steadily expanded the holiday calendar, marketing investment and performance expectations still tend to concentrate around Black Friday. That concentration increasingly conflicts with how consumers discover, research and…
Executive Viewpoints August 28
Dollar Tree’s Q2 Traffic Gain Signals Its Strategy Is Starting to Register
Dollar Tree's Q2 sales hit $4.9 billion, up 7%, and the retailer's traffic turned positive earlier than expected. CEO Michael Creedon says the momentum is broad-based, not a one-quarter event.
News August 27
Williams-Sonoma, Bath & Body Works, Abercrombie & Fitch and Kohl’s All Raise Full-Year Forecasts Despite Mixed Second Quarter Trends
The retailers all raised their full-year forecasts, even as their quarterly results underneath ranged widely, from record growth to continued declines.
News August 27
From Pilots to Peak Season: What Lowe’s, Academy Sports and Industry Experts Share What’s Working with AI in Retail
Executives from Lowe's, Academy Sports + Outdoors, Bain & Company and PwC shared which AI search and AI-powered retail tools are driving real conversion gains heading into the holiday season.
News August 26
Smarter Stores, Lower Bills: How AI Is Helping Retailers Take Control of Energy
For many retail owners energy is just another bill, and one that keeps going up. Whether you run a local shop, a café from a small building (less than 100…
Executive Viewpoints August 26
Kohl’s Names Arianne Parisi Chief Customer Officer; Chief Marketing Officer to Depart
Kohl's is combining marketing and digital under one leader, promoting Arianne Parisi to a newly created Chief Customer Officer role. The move comes as Chief Marketing Officer Christie Raymond prepares…
News August 25
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