Retail News & Insights – Retail TouchPoints

The Retail TouchPoints Network

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Best Buy CEO at CES 2021: ‘Agnostically Meet the Customer Wherever They Are’

NRF Day 3: Why Verizon and Suitsupply Have Both Embraced ‘Appointment Retailing’

NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

NRF 2021 Day 1: The How, What and When of Retail’s Reopening, Plus Insights From Condoleezza Rice

How 1,000-Store Russian Electronics Retailer Amped Up Online Sales 141%

Best Buy CEO at CES 2021: ‘Agnostically Meet the Customer Wherever They Are’

NRF Day 3: Why Verizon and Suitsupply Have Both Embraced ‘Appointment Retailing’

NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

NRF 2021 Day 1: The How, What and When of Retail’s Reopening, Plus Insights From Condoleezza Rice

How 1,000-Store Russian Electronics Retailer Amped Up Online Sales 141%

Petco IPO Puts Retailer’s Value at $6.4 Billion

Petco debuted its IPO at $26 per share on Jan. 14, 44% above its…

Instacart Offers $25 Payments to Assist Workers Receiving COVID Vaccine

Instacart will support its shift leads, in-store shoppers and full-service shoppers through the COVID-19…

CES 2021 Highlights: COVID-Accelerated Innovations, 5G and Privacy Issues Dominate

The first-ever all-digital CES 2021 welcomed 2,000 exhibitors that unveiled next-gen innovations across a variety of…

The Most Important Retail Metrics to Leverage in 2021

The most successful retailers and ecommerce businesses track metrics to make better decisions on…

Think Your Supply Chain is Agile? Not Without An Adaptive Workforce

Retail experienced rapid, profound change in the wake of the pandemic. Sudden shifts in…

Christopher & Banks Files for Chapter 11; Could Close All 450 Stores

Citing ongoing financial distress from the pandemic, specialty women’s apparel retailer Christopher & Banks…

Pilot Company Adopts Machine Learning Platform to Streamline Supply Chain Management

Pilot Company has chosen the 4R Systems machine learning Forecasting and Replenishment Solution to…

Former Target, Macy’s Execs Join Bed Bath & Beyond Marketing Team

Bed Bath & Beyond has appointed two new strategic marketing leaders — Kristi Argyilan as…

Dollar General Offers Compensation for Frontline Workers Receiving COVID-19 Vaccination

Dollar General will offer its frontline workers a one-time payment, equivalent to four hours…

Bringing Sustainability and Innovation to the Grocery Store Supply Chain

In the grocery industry, as in so many others, sustainability is an increasingly important…

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How Culture Drives Retail Pride

A Look Back at 2020: Retail’s New Reality

Appointments, Curbside and the Future of Omnichannel Retail

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Think Your Supply Chain is Agile? Not Without An Adaptive Workforce

Retail’s New Frontline Playbook

2020 Omnichannel Benchmark Report: How COVID is Reshaping Omnichannel Operations

POS Tech Guide: New Roles for a Changing Retail Environment

The Value of Stores as Destinations

Latest Report
2020 Omnichannel Benchmark Report: How COVID is Reshaping Omnichannel Operations

2020 Omnichannel Benchmark Report: How COVID is Reshaping Omnichannel Operations

Virtually all retailers aspire to provide coordinated, customer-centric experiences no matter how many channels a consumer uses — even if retailers’ aspirations don’t always match their achievements. The savviest...

NRF 2021: Retail’s Big Show – Chapter One

NRFtech 2021

NRF 2021: Retail’s Big Show – Chapter Two

RetailX 2021

TouchPoints TV

Block the Noise: Brother Exec Reveals What Matters In Retail

Ready to leave the noise and chaos of 2020 behind and focus on moving ahead? Tune in to hear Retail TouchPoints’ Editorial Director, Andrew Gaffney chat with Ravi Panjwani of Brother Mobile Solutions about a three-pronged strategic approach that…

Frans Johansson And the Intersection of Diversity And Innovation

Inspiring Innovation In The Novel Economy

What’s The Future Of Retail CX?

How Article Used Data To Pivot During COVID

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The Importance of Bringing the In-Store Experience Online

How Brands can Create Engaging Unboxing Experiences That Take the Place of In-Store Shelf Branding

How Luxury Brands can Leverage Digital Channels Without Eroding Their Images

Latest Research
2020 Customer Loyalty Benchmark Survey: Building Customer Loyalty During Uncertain Times

2020 Customer Loyalty Benchmark Survey: Building Customer Loyalty During Uncertain Times

Earning — and keeping — customers’ loyalty represents a big challenge even at the best of times, and these are certainly not the best of times. Retail (along with...

Anyline Brings Mobile Scanning and Recognition Solutions to Retail

Toshiba Launches ELERA Platform to Enable Rapid Retail Innovation

Epson Introduces Two New Laser Projectors for Flexible Digital Signage