Retail News & Insights – Retail TouchPoints

The Retail TouchPoints Network

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Connect The Dots With Data – Boost Retail Performance with Omnichannel Analytics

Retail Investment Playbook: Strategic Moves for the New Ecommerce Landscape

Performance is Money: Optimization of Rich Media Drives Revenue in Ecommerce

How Does Today’s Consumer Engage and Purchase?

How to Adapt Your Loyalty Program to Changing Customer Shopping Habits

The Changing Role of Store Associates and Customer Service Agents

Customer Experience in Retail: Data Drives Everything

2021 Loyalty Industry Data Study: Insights, Challenges & Plans from Today’s Retailers

The Definitive Guide to Ecommerce Customer Experience

Holiday 2021 Predictions: The Costs of Labor Shortages and Logistical Headaches

Tokyo Olympics: Will Changes and Challenges Put Retail Off its Game?

How U.S. Brands Can Get a Piece of the $115B+ Singles’ Day Opportunity

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

Inside Smart Commerce: The Future of Brick-and-Mortar is ‘Store as Media’

GNC Names New COO, Chief Merchandising Officer

GNC has announced two new appointments to its leadership team: Nate Frazier has been promoted…

Macy’s Picks New Bluemercury CEO as Rightsizing and Revitalization Efforts Continue

Macy’s has named Maly Bernstein CEO of Bluemercury, effective September 13, 2021, as the…

Do You Have What It Takes to go from Wholesale to DTC?

If you’re a wholesale retailer or brand owner and you haven’t already launched a…

The Retailer’s Guide to Customer Loyalty

Customer loyalty has been redefined in our New Normal. Although loyalty programs still play…

Uber Delivery Buildup Continues Expansion with Costco and Mercari Partnerships

Uber Technologies is continuing to scale its massive logistics buildup with two new retail…

Amplify Your Online Presence in Three Steps

Last year, multiple lockdowns and store closures forced fashion retailers to go online. This…

Is Uber the Next UPS?

As Uber continues to build out its logistics business, Uber Freight will acquire Transplace…

Future Proof Your Business with Flexible Ecommerce: The Competitive Advantage of Open SaaS

Business agility is key to staying ahead of the competition in today’s constantly evolving…

Top Risks For Retail Businesses In 2021 (And in The Next Decade)

The retail industry is widely accepted as one of the leading economic indicators. industry….

Circle K to Deploy 700+ Bitcoin ATMs at Locations Across the U.S.

Circle K is rolling out a network of bitcoin ATMs at 700 of its…

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Inside Shopify Fulfillment Network’s Quest to Drive Last Mile Innovation

How VCs Are Funding Retail Innovation

Inside Retail’s NFT Movement

How Thrasio is Helping Amazon Brands Scale

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Making Customer Service Your ‘Secret Weapon’ in Building Customer Loyalty: Lessons from Retail Innovators

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

What Modern Consumers Expect from Retail Customer Service

Seizing Marketplace Opportunity: A Practical Guide to Online Expansion

Why Dedicated Pickup Lockers Need to be Part of ‘BOPIS 2.0’

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Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

Shoppers are turning to ecommerce more than ever and retailers need to strengthen their last mile operations to keep up with growing demand, especially with another online holiday season...

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Putting Agility into Action to Drive Store Experience Innovation

Retailers are looking for ways to respond more quickly and effectively to consumers’ in-store behaviors and preferences. But often, disparate systems require manual updates and, in turn, take more time to implement. Best-in-class retailers are embracing microservices to support…

Making Sense of the Evolved Digital Commerce Landscape

A Culture-First Approach to Digital Service & Experience

The Store as a Source for Inspiration

What Does the Future Hold for Retail Loyalty?

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New Cybersecurity Research Highlights Vulnerability of Small and Medium-Sized Retailers

Consumers are Spending. Premium Loyalty Programs can Help Luxury Brands Capitalize on it

Selling More of Less is the New Normal

Latest Research
The New Realities Reshaping Store Design

The New Realities Reshaping Store Design

The inaugural Store Design & Experience Benchmark Survey — produced by design:retail powered by Retail TouchPoints — explores the state of the retail design industry, revealing stats on everything...

Askneo Turns SMS Messages into Personalized Outreach with Chatbot

Engage3 Helps Independent Grocers Optimize Pricing Storewide

Antuit.ai Supports Better Size Demand Planning at the SKU and Store Level