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Latest Report Personalization Gains New Relevance As COVID-19 Challenges Brand Loyalties
Personalization Gains New Relevance As COVID-19 Challenges Brand Loyalties
Retailers might be tempted to put their personalization initiatives on the back burner during the COVID-19 crisis, but several industry experts warn that this is a short-sighted strategy. When...
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Transforming The Digital Experience: Bringing The Best Of The Store Online
During this Retail Reset conversation, Stephens shares his take on how he believes retailers’ investments in experience may pivot to digital, and the strategic questions they must ask to ensure the best of the physical experience, including social interaction, is applied.
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Latest Research The Rise Of Premium Loyalty: What Do Your Customers Expect in 2020?
The Rise Of Premium Loyalty: What Do Your Customers Expect in 2020?
In 2020, revenue is critical. And one of the biggest factors contributing to revenue is customer loyalty. Research shows nearly two-thirds of consumers say their loyalty is more difficult to maintain than ever before. ...
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