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One in Three Consumers Have Used AI Agents for Customer Service
Key Takeaways Capacity’s Agentic Consumer Report finds that 35% of consumers have used an AI agent to handle a customer service request Consumers who use AI ask more specific questions,…
News November 10
Easing the Holiday Rush: Why the Frontline Employee Experience is Retail’s Most Critical Peak-Season Metric
Ask any retail store associate about their holiday peak season experience, and they will likely describe it as exhausting. On an average retail shift, an associate walks roughly 10,000 steps.…
Executive Viewpoints November 10
Maybelline New York Brings Real-Time Makeup Virtual Try-On To ChatGPT
Key Takeaways Maybelline New York is the first beauty brand to bring real-time makeup virtual try-on into ChatGPT, using L’Oréal’s ModiFace technology to combine beauty advice, product recommendations, live try-on…
News November 9
Why Better CX Starts Before the Store
As shoppers make fewer trips to stores but arrive more ready to buy, inventory accuracy is becoming essential to customer satisfaction. By connecting inventory data from source to store, retailers…
November 9
Why Black Friday Is the Perfect Test of the Price-vs.-Value Equation
Black Friday presents retailers with an interesting promotional challenge. It marks the beginning of one of the most promotion-heavy stretches of the retail calendar. For brands looking to create paths…
Executive Viewpoints November 9
Inside True Religion’s Next Era of Growth
This episode is brought to you by National Retail Federation. Featuring: True Religion CEO Michael Buckley True Religion may be synonymous with the premium denim boom of the early 2000s,…
Podcasts November 9
Visa: U.S. Holiday Spending to Rise 4.5%
Key Takeaways Visa forecasts U.S. holiday retail sales will increase 4.5% year over year, supported by income growth and elevated household wealth despite continued inflation. Consumers remain willing to spend…
News November 9
Traffic Up, Margin Down: Why Peak-Season Dashboards Reward the Wrong Numbers
During peak season, a retailer can post record traffic, orders and revenue while earning less from each sale. The dashboard looks successful long before the full economics become clear. In…
Executive Viewpoints November 6
Are Mass Promotions Doing More Harm Than Good?
Promotion fatigue exists — for both the consumers receiving offers and the retailers sending them. But they’re also necessary, so consumers and companies deal with the deluge. Where do consumers…
Executive Viewpoints November 5
Elastic Suite and Locally Partner to Launch Smart Replenishment
Key Takeaways Elastic Suite and Locally have partnered to launch Smart Replenishment, combining real-time store inventory and sell-through signals with Elastic’s ordering rules to generate draft wholesale orders. The new…
News November 5
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