Latest News & Articles - Retail TouchPoints

Eileen Fisher Upgrades POS at 50+ Stores to Enhance In-Store CX

Sustainable fashion retailer Eileen Fisher will deploy the Aptos ONE POS platform in its more than 50 North American stores. The cloud-based,…

L.L.Bean Sharpens Personalization with Customer Data Solution

L.L.Bean has selected the Amperity Customer Data Cloud to power deeper personalization across customer experiences and channels. The solution is designed to…

Ex-Lululemon CEO McDonald Named to Top Job at Wella Company

Calvin McDonald is returning to the beauty industry for his next job, CEO of the Wella Company, effective April 2, 2026. Most…

How 2026 will Redefine Identity Verification in Retail

Retailers lost an estimated $115 billion to ecommerce fraud in 2024, and ineffective identity verification remains one of the biggest vulnerabilities they…

Uber Eats Launches Beta Version of AI-Powered Shopping Helper at Albertsons, Kroger and CVS

Uber Eats has introduced Cart Assistant, an AI-powered feature designed to help consumers build grocery baskets in seconds using simple text or…

Specialty Retailer Bids $7 Million for Francesca’s IP

Specialty retailer Altar’d State has put in a $7 million “stalking horse” bid for the Francesca’s intellectual property (IP), following the retailer’s…

The Counterfeit Threat Hiding in Plain Sight – and How NFC Is Restoring Trust at Home

Fill a glass of water from your refrigerator dispenser, change your air filter, refill a scent diffuser or replace an ink cartridge,…

2026 Vibe: Nonconformity, Self-Preservation & Fandom will Shape the Year

Fortune-telling has long been an elusive yet in-demand art, somehow still appealing despite how often prognosticators get it wrong. 2026, like other…

Asos Pops Up in Aspen for President’s Day

Digital-first apparel brand Asos has kicked off a combination of pop-up retail and branded moments woven into the vibrant Aspen, Colo. social…

Nordstrom Marks 125 Years with Brand Activations, Expanded Customer Perks

Think about it: Nordstrom has been around for half of the 250 years that the United States has been its own country….

Retail’s Secret Weapon? Smarter Screens that Sell

For decades, retail business owners looked at in-store displays — whether posters, banners or digital screens — as a cost center. They…

PetSmart Celebrates the Unconditional Love of Pet Parents on Valentine’s Day

PetSmart will host free in-store Valentine’s Day parties at its stores for pet parents and their dogs, cats and small animals this…

Target Among First to Test ChatGPT Ads

ChatGPT has begun testing ads in its answer engine in the U.S., and Target, along with its retail media division Roundel, is…

Target Reconfigures C-Suite with Internal Promotions

As Target begins operating under new CEO Michael Fiddelke, the retailer has promoted two top executives to C-suite positions, both reporting directly…

Bots are Taking Over the Web. Why that May not be a Bad Thing for Retail Marketers

LLMs and AI Agents are reshaping how the web operates and how consumers interact with it. As AI-powered shopping assistants increasingly drive…

Marketers Kick Off Year of High-Profile Sporting Moments with Super Bowl LX: AI, GLP-1 Pitches Steal the Show

In an era of increasing media fragmentation, the Super Bowl remains one of the few live events that continues to capture a…

Francesca’s Enters Chapter 11, Initiates Closing Sales at Stores

[Update as of Feb. 9, 2026] Francesca’s has filed for Chapter 11 bankruptcy protection in the U.S. Bankruptcy Court for the District…

TrumpRx.gov Promises Lower Prices on Popular Prescription Drugs

President Trump has launched TrumpRx.gov, a site designed to take advantage of pricing agreements with leading pharmaceutical manufacturers to offer lower prices…

Eddie Bauer Retail Initiates Chapter 11 Process, Seeks Buyer

Eddie Bauer’s retail operator will begin liquidation sales at its more than 180 locations in Canada and the U.S. and wind down…

Kroger Names Ex-Walmart Exec as New CEO

Effective immediately, Kroger has named Greg Foran as its new CEO, replacing Interim CEO Ron Sargent, who will continue to serve as…

Smart Stores Aren’t Enough: 2026 will be Defined by Smarter Operations

For 2026, holiday commerce won’t hinge on flashy discounts or eye-catching displays; it will be decided in the invisible battleground where data,…

Lowe’s Makes Loyalty Program More Family-Friendly by Adding Kids Component

Lowe’s has launched the MyLowe’s Rewards Kids Club, a new platform that builds on the home improvement retailer’s 20+ years hosting Kids…

Bob’s Discount Furniture Goes Public with $2.22 Billion Market Cap

Bob’s Discount Furniture began trading on the NYSE on Feb. 5 with an IPO of 19.45 million shares priced at $17 per…

Spotify Teams up with Bookshop.org to Synchronize Audio and Physical Books

Spotify has teamed up with Bookshop.org — the online bookstore that connects readers with local booksellers across the U.S. — to begin…

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