Latest News & Articles - Retail TouchPoints

Finding Success in the Latest Must-Have Fulfillment Model: Curbside Pickup

Over the past 18 months, retailers have been working hard to figure out how they can continue to meet and exceed customer…

70% of Americans Use Chatbots Often When Shopping Online

The public is ready for retail to embrace the use of chatbots on a wider scale: 70% of Americans use chatbots often,…

Report: New Stakeholder Jana Partners Pushes Macy’s to Split Off Ecommerce Business

Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce…

Walmart Tests New Text-to-Shop Service

Walmart’s Store Nº8 and Global Tech team are rolling out a text-to-shop beta test in select areas to develop the retail giant’s…

How to Upgrade Stale Customer Experiences

Customer experience and employee experience live in two different acronyms, CX and EX. That’s a problem. It means your organization is set…

Navigating Background and COVID-19 Health Screening in Retail

Among the challenges faced by today’s retail industry is a confluence of trends including shifting consumer buying preferences, rapid digitalization of business…

Khronos Group Goal: ‘Create One 3D Model That Works for Everyone’

Efforts to make 3D images look more, well, three-dimensional — and to make their usage practical, consistent and cost-effective — have been…

Five Signs it’s Time to Start Using Fraud Software

When you start an ecommerce business, fraud prevention isn’t usually the first item of business that comes to mind. However, there’s nothing…

Walgreens Boosts Primary Care Bonafides With Majority Stake in VillageMD

Walgreens Boots Alliance will invest an additional $5.2 billion in VillageMD, increasing its ownership stake from 30% to 63% as the retailer…

Dr. Martens Hits the Stage with Immersive Experience Pop-Up at Nordstrom NYC

Nordstrom NYC has opened a Dr. Martens pop-up inspired by new music, complete with trusses, stage lighting and graffiti. The exclusive experience,…

As Consumer Demand for Inclusion Rises, Retailers Must Tackle Legacy Issues and Attitudes

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. More and…

Don’t let your DTC get in between you and your customers

Over the last few years, brands have been digitally transforming themselves to become more customer-centric. A big part of that effort has…

Coveo Acquires AI-Powered Personalization Provider to Expand Relevance Platform

Coveo, a relevance platform that works to enhance digital experiences with AI-powered search, recommendations and personalization, has acquired Qubit, a provider of…

Opinion: How Experiments Influence Customer Decisions in a Digital-First World

As businesses aim to adapt and sharpen their skills in the digital-first world, they need new abilities to create business success. As…

Experiential Retail: A Post-Pandemic Guide

It would be easy to assume the retail industry coming out of 2020 was in dire straits. But in truth, the news…

Under Armour Promotes EMEA Head to Newly Created Chief Consumer Officer Role

Under Armour has named Massimo Baratto to the newly created role of EVP, Chief Consumer Officer, to oversee all aspects of Under…

Fanatics Targets Female Sports Fans in New Team-Up with Macy’s

Macy’s has joined a number of other major retailers — including Walmart, Kohl’s and JCPenney— in the Fanatics club after announcing a…

Everyone’s Talking About the Supply Chain Slowdown. Here’s What Marketers Are Doing About it.

Another unprecedented holiday season is upon us and there is a powerful sense of déjà vu in the air. For a brief…

Remarkety Helps Retailers Email Customers at the Point of Online Purchase to Reduce Cart Abandonment

Remarkety, a data-driven ecommerce marketing platform, has launched Email Capture Booster. The solution was designed to strategically interact with the customer as…

How Retailers Can Build ‘Forgivability’ to Survive a Cyberattack

Ecommerce fraud exploded during the COVID-19 pandemic as online shopping gave cybercriminals more targets. The average volume of successful monthly fraud attacks…

Unclogging Supply Chains: California Ports Move Toward 24/7 Operations as Walmart, Target Add Shifts

The Biden administration is making efforts to open up ports and unkink the supply chain through a combination of public works and…

DTC Activewear Brand Vuori Valued at $4B After Latest Funding

Vuori has received a $400 million investment from SoftBank Vision Fund 2 that values the activewear brand at $4 billion just six…

Tempur-Pedic NYC Flagship Named Retail Design Institute Store of the Year

The Retail Design Institute has named the Tempur-Pedic New York City flagship as its Store of the Year. The 3,100-square-foot store on…

Signet Jewelers Acquires Diamonds Direct to Boost Bridal Offerings

Signet Jewelers has entered into an agreement to acquire Diamonds Direct USA, an off-mall jeweler with 22 locations, in a $490 million…

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