Latest News & Articles - Retail TouchPoints

Beyond Basics: The Rise of Maximalism in Retail

After years of Marie Kondo-esque simplicity, the retail design era of “back-to-basics” aesthetics — defined by neutral palettes and sleek, pared-back interiors…

Authentic to Roll Out Instant Cash Refunds Across Brand Portfolio

Authentic Brands Group (Authentic) has partnered with Reshop to provide shoppers with instant cash (not store credit) refunds on returned items across…

FreshDirect Makes Physical Retail Debut a Hamptons Pop-Up

FreshDirect is venturing beyond the digital realm for the first time in nearly 25 years with a pop-up store opening Memorial Day…

Hyper-Personalization Strategies Any Retailer Can Try

Shopify’s Future of Personalization report names the top trends in 2025, and hyper-personalization is at the top of the list. Hyper-personalization is…

Walmart Cutting Approximately 1,500 Corporate Jobs

Walmart will lay off approximately 1,500 U.S. corporate workers, according to the Wall Street Journal. The retail giant has “identified opportunities to…

Lowe’s Enhances Marketplace Offerings

Lowe’s has partnered with marketplace technology provider Mirakl to accelerate the growth of the online marketplace it launched in December 2024. Since…

Facing a Disappointing Q1, Target Seeks to ‘Remain Price Competitive’

The entire retail industry is battling tariff uncertainty and other headwinds, and Target is no exception. The big box retailer reported a…

Longchamp’s Art-Infused SoHo Store has been Redesigned with Hospitality in Mind

Every retailer wants its physical spaces to feel welcoming, but the newly redesigned Longchamp store in NYC’s SoHo neighborhood takes the notion…

7 Best Practices in Customer Loyalty for Retail Marketers

Today’s retail customers expect more than just great products — they expect great experiences. They want brands to know who they are,…

Google Brings Advanced AI Capabilities to Search, Including Virtual Try-On, Agentic Checkout

Shopping is one of the primary tasks for which people use Google; in fact, people shop across Google properties 1 billion times…

WHSmith Media Network Hosts Experiential Nestlé Takeovers at Airport Stores

Beginning earlier this month, WHSmith North America, which launched the WHSmith North America Media Network (WHS Media) in January 2025 in partnership…

Family Dollar Names Retail Veteran as CEO as it Preps for New Ownership

Family Dollar has named Duncan MacNaughton as its new Chairman and CEO. MacNaughton will officially take the position following the close of…

Why Edge Computing is the Missing Piece in Retail’s AI Revolution

The promise of artificial intelligence in retail is no longer theoretical — it’s rapidly becoming a competitive necessity. Gartner predicts key enterprise…

Chuck E. Cheese, Campus Retailer Follett Enter Retail Media Arena

The world of retail media has two interesting new entrants — the Chuck E. Cheese chain of family entertainment centers and campus…

Wayfair to Enter NYC Market with 2027 Large-Format Store Opening in Yonkers

Wayfair will seek to replicate the success of its first large-format store, which opened in May 2024 in the Chicago suburb of…

UPDATE: Sharon Leite Returns to Lead Vitamin Shoppe Under New Owners

[Update as of May 20, 2025] Private equity firms Kingswood Capital Management and Performance Investment Partners have completed their acquisition of The…

Authentic Buys Dockers for $311 Million, Plans to ‘Reimagine the Brand for a New Generation’

Authentic Brands Group (Authentic) has purchased the intellectual property (IP) of the Dockers brand from Levi Strauss & Co. (LS&Co.) for $311…

Retail Media: Everything You Need to Know

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a…

Urban Outfitters Targets Gen Z with Gamified Back-to-Campus Campaign

Urban Outfitters (UO) has launched UO Haul, a multi-stage campaign designed to support students decorating a dorm room for the first time…

The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio

One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to the end consumer. Customers…

Beyond Sight and Sound: Why Scent is the Next Frontier in Branding

In marketing, engaging all the senses is key to crafting unforgettable brand experiences. Traditional static marketing is losing its grip on consumers’…