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Email marketing may seem antiquated compared to push notifications, text alerts or influencer videos, but the channel hasn’t lost its sheen: every…
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Private label has often been a go-to strategy for retailers seeking to improve their margins while still offering competitive pricing. An added…
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By many measures, malls and shopping centers are weathering retail’s current rough seas just fine. Total U.S. mall occupancy rates have essentially…
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Nordstrom made its name by successfully creating strong emotional bonds with its customers. Co-President Erik Nordstrom said as much during an NRF…
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The rise of digitally native brands has accelerated the growth of retail business models such as recommerce, subscription and rentals, but standing…
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Concerns about artificial intelligence in retail have focused primarily on separating the hype from the reality, and finding practical applications for an…
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The new complexities of customer engagement, a focus on fulfillment and a big push toward sustainability and social responsibility were all key…
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“Our colleagues reflect our customers, and the customer today is expecting different things from our organizations.” – Macy’s Chief Diversity Officer Shawn…
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Kevin Johnson stresses the importance of human connection as a chief value proposition for Starbucks at NRF2020….
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The future of brick-and-mortar retailing may look troubled, but physical stores still account for the majority of transactions. A new generation of…
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Closing an NRF 2020 keynote discussion with Walmart U.S. CEO John Furner, Zeynep Ton, Professor at the MIT Sloan School of Management,…
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“You cannot be cool by association with a tech brand. You have to be cool on your own.” -Microsoft CEO Satya Nadella…
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