Videos

Putting Agility into Action to Drive Store Experience Innovation

Retailers are looking for ways to respond more quickly and effectively to consumers’ in-store behaviors and preferences. But often, disparate systems require…

Making Sense of the Evolved Digital Commerce Landscape

Is the shift to digital a one-way door or will ecommerce go back to pre-pandemic levels? Which categories will be able to…

A Culture-First Approach to Digital Service & Experience

Innovative brands and retailers look at service as a revenue-driving part of the organization, and commit to creating an experience that’s contextual…

The Store as a Source for Inspiration

Join us live today at 3:00 PM ET with Hilary Woltemath of Nebraska Furniture Mart! We continue our Retail ThinkTank video series…

What Does the Future Hold for Retail Loyalty?

Over the course of the pandemic, many consumers switched brands out of necessity. Price changes, limited availability, and convenience all were factors…

Inside the Sustainable Fashion Movement

We kick off our Retail ThinkTank video series with Matt Moorut, Senior Principal Analyst for Gartner for Marketers! He and Jessie Dowd…

Toshiba Elera Commerce Platform

With Elera, Toshiba’s new commerce platform, you can take an evolutionary approach to accelerating commerce, innovation, solutions and a path toward a…

Experience Insiders: Wellbeing as a New Design Dimension for Retail

During this episode of Experience Insiders, we sit down with Ari Peralta, CEO and Founding Partner of Arigami, and an international award-winning…

Making It Work! Squad Shopping Edition

During the peak of lockdowns, social distancing consumers were craving connectivity. Squad Shopping let them do just that, empowering them to chat, share products…

Why It’s Time for Retailers to Measure Brand Intimacy

Mario Natarelli has been in the branding business for 20-plus years. Now, as Managing Partner at MBLM, he’s conducting ongoing research on…

Experience Insiders: Clean Beauty + Social Media Storytelling = W3LL People’s ‘Superpower’

After joining the e.l.f. Beauty family of brands in early 2020, W3LL People underwent a “brand recharge.” Digging into the brand’s heritage…

Store Tours: Why Cuts Clothing Made A Bet On Brick-And-Mortar

While many retail businesses were assessing and scaling back on their store investments, Cuts Clothing saw it as the perfect time to…

Marketing Metrics: Google Paid Search Tops Return on Ad Spend With 31% YoY Growth

Making Customer Service Your ‘Secret Weapon’ in Building Customer Loyalty: Lessons from Retail Innovators

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

What Modern Consumers Expect from Retail Customer Service

40% of Gen Z/Millennials Have Bought Items from Livestreams or Social Media Apps

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