Videos

Experience Insiders: 1-800-Flowers is Building a Digital Community

Like many businesses, 1-800-FLOWERS, Inc., has had to rethink its role in customers’ lives, especially during holidays and landmark moments. Tapping into its history as…

Frans Johansson And the Intersection of Diversity And Innovation

As CEO of The Medici Group, Frans Johansson spends his days consulting with business leaders on the value of Diversity, Equity &…

Inspiring Innovation In The Novel Economy

In March 2020, Brian Solis began his tenure as Global Innovation Evangelist at Salesforce. Brian has built a career around studying humans,…

What’s The Future Of Retail CX?

How will the definition of a “great customer experience” change in a post-COVID world? What will brands and retailers need to do…

How Article Used Data To Pivot During COVID

Article takes a data-driven approach to all things CX. When COVID first hit, the DTC furniture company found that customers were seeking…

Using Marketing To Reaffirm Purpose And Value

In April and May, the Siegel+Gale team interviewed a panel of CMOs to assess how their priorities and tactics changed in light…

Retail Strategy 2.0: Separating Urgent From Important

Jason Goldberg believes COVID-19 is a time machine. It has made us travel five years into the future, accelerating trends and business…

Want To Adapt To Disruption? Prioritize Your People

Charlene Li has built a career around studying disruption and the leadership practices that separate the business that thrive and the businesses…

Digital In The Age Of COVID-19

In the age of COVID-19 there is a need to look to near real-time consumer data, capabilities and changing consumer behaviors to…

Inside The Mind Of The New Global Consumer

Since March, GlobalWebIndex has surveyed consumers worldwide around their thoughts, feelings, and fears around COVID-19. Join Alicia Esposito and Virna Sekuj, who…

Retail Reopening Update: What Retailers (And Consumers) Are Seeing

Stacey Widlitz keeps a close eye on all things retail. On the heels of new store reopenings, the founder of SW Retail…

What Will Retail Innovation Look Like After COVID-19?

Innovation has always been critical for retailers’ progress, but COVID-19 is redefining what successful innovation will consist of. Brick-and-mortar stores will need…