Industry Insights

Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales

AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product recommendations — and also…

Listen Now: The Trust Deficit — Brand Transparency & the New Rules of Retail

It used to be that if you had established a strong brand name, you could count on consumers’ trust. But years of…

PwC Back-to-School Survey: To Stretch Their Budgets, 37% of Parents will Only Buy Items on Sale

A back-to-school (BTS) spending survey conducted in May by PwC has some good news for retailers: shoppers are not planning to curb…

The Most Interesting Retail Media News from Cannes Lion: Updates from CVS, Pinterest, DoorDash & More

Cannes Lion wasn’t always on retailers’ radars, but as retail media has steadily grown in sophistication and influence, the glitzy advertiser conference…

Listen Now: Lessons from the World’s Top Brands — Apple, Amazon, Costco and More

Every company knows that their brand is important, but just how important can be hard to quantify. That is, unless you’re data…

Listen Now: Scaling Internationally — Strategies for the Tariff Era

With tariffs dominating headlines and reshaping global retail strategy, brands are navigating one of the most complex trade landscapes in recent memory. But…

How to Make Subscription Commerce a True Win-Win Value Exchange

SubSummit 2025 provided the ultimate deep dive into subscription commerce — the many things it can do (and the few that it…

How Marketing Data Unlocks TikTok’s Power at Both Ends of the Funnel

Uncertainty about the ultimate fate of TikTok has been somewhat lost among the clouds surrounding other “T” things (tariffs and trade deals),…

Where Amazon and Walmart Are Looking Next: Even Faster Delivery, Healthcare and AI, Of Course

Earlier this week we dissected the similarities and differences between Amazon’s “Why” approach to innovation and Walmart’s “And” attitude. So, which strategy…

Listen Now: Tariffs, Bankruptcies and What Comes Next in Retail

The Retail TouchPoints podcast, Retail Remix, returns for its fifth season with a doozy of an episode, but then again, it’s been…

Battle of the Retail Giants Comes Down to Amazon’s ‘Why’ vs. Walmart’s ‘And’

Earlier this spring, Amazon and Walmart released investor updates within one day of each other that presented an interesting juxtaposition of how…

The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio

One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to the end consumer. Customers…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Industry Insights

Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales

Listen Now: The Trust Deficit — Brand Transparency & the New Rules of Retail

PwC Back-to-School Survey: To Stretch Their Budgets, 37% of Parents will Only Buy Items on Sale

The Most Interesting Retail Media News from Cannes Lion: Updates from CVS, Pinterest, DoorDash & More

Listen Now: Lessons from the World’s Top Brands — Apple, Amazon, Costco and More

Listen Now: Scaling Internationally — Strategies for the Tariff Era

How to Make Subscription Commerce a True Win-Win Value Exchange

How Marketing Data Unlocks TikTok’s Power at Both Ends of the Funnel

Where Amazon and Walmart Are Looking Next: Even Faster Delivery, Healthcare and AI, Of Course

Listen Now: Tariffs, Bankruptcies and What Comes Next in Retail

Battle of the Retail Giants Comes Down to Amazon’s ‘Why’ vs. Walmart’s ‘And’

The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

Navigating Retail at 2025’s Halfway Point: What Omnichannel Retailers Need to Know

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

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