Industry Insights

Exclusive CEO Q&A: Building a Footwear Retail Business from the Ground Up

If you think “grounding” is just the name of the punishment sitcom parents are always threatening their naughty kids with, think again….

NRF 2021: Retail Diversity Leaders Reveal Strong Strategies for Supporting Equality

Diversity has become an increasingly hot topic in retail recently, with the industry moving to increase representation across the board of non-dominant…

Post-COVID Best Practices: Combine Mall Product Pickups, Give In-Store Shoppers More Personal Space

Analysts recorded 15,000 retail stores closures in 2020, marking a shift that will have a massive impact in how brick-and-mortar will operate…

NRF 2021: How rue21 and O’Reilly Auto use Measurable, Bite-Size Training to Support Frontline Workers

Frontline employees were thrust into the spotlight by the unique conditions of the coronavirus pandemic — in large part due to their…

Coresight Webinar: Why PVH, Orvis and Tractor Supply are Rethinking Post-Pandemic Supply Chains

The need for stronger, more agile supply chains was made clear during the coronavirus pandemic, after the shortages that defined its early…

Cannabis Retailer Palmer Jane Takes Marketplace Approach to Reach Women and New Users

Few retail segments require the same level of hyper-personalization as cannabis, where meeting a shopper’s needs requires understanding their exact desires and…

Holiday 2020: Why Target Soared While Nordstrom Faltered

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged…

IDC FutureScape: Omnichannel Grocery, Supplier Partnerships and AI Acquisitions Will Drive Retail Innovation

No part of retail ever truly stops changing, but some aspects are seeing larger, faster shifts than others, particularly due to the…

NRF 2021: High-Level Insights from Lowe’s, Chewy, Alibaba and Wayfair

Necessity forced the National Retail Federation Big Show from the physical world into the virtual one, but its reputation for insightful presentations…

Exclusive Q&A: Marketplaces Large and Small Benefited from COVID Ecommerce Surge

There’s a somewhat cynical (and often accurate) saying: No matter what happens, the rich get richer. Translated into the world of online…

NRF 2021: Ulta, Home Depot Make the Business Case for Social Responsibility

Between COVID-19, the Black Lives Matter protests in the summer and the recent insurgence at the United States Capitol, 2020 was a…

NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

The power of connected commerce became even more apparent over the course of the COVID-19 outbreak, with buy online, pick up in-store…

How the Vaccine Rollout Will Impact Shopping

Unlocking the Secrets to an Outstanding Commerce Operation

How Agile Is Your Promotional Strategy? Customer Behavior Shifts Require Flexibility, Personalization

BI and Analytics Tech Guide: What Retailers Need to Keep up With Shopper Behavior in a Post-COVID World