Nordstrom Rack Adds Pickup Service and Fulfillment Capabilities

  • October 16, 2020 at 12:20 PM EDT
  • By Jessie Dowd
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Nordstrom has expanded order pickup to its U.S. Nordstrom Rack stores for orders placed on Nordstrom.com, Nordstromrack.com and Hautelook.com in order to offer customers greater convenience and access to more inventory. The retailer also is enabling all Nordstrom Rack stores to fulfill online orders. Later this year, customers also will be able to pick up their U.S. Nordstromrack.com and Hautelook.com orders at nearby Nordstrom and Nordstrom Local stores. 

“Our market strategy is how we provide customers with greater merchandise selection and faster delivery while increasing convenience through our services,” said Erik Nordstrom, CEO of Nordstrom in a statement. “Our Nordstrom Rack business plays a critical role within how we stay closer to our customers. The addition of these services and fulfillment options within our Nordstrom Rack stores enables us to further engage and serve customers on their terms.” 

Nordstrom operates 355 stores in 40 states, including 100 full-line stores in the U.S. and Canada, 248 Nordstrom Rack stores, two clearance stores and five Nordstrom Local service hubs.

“We are excited to expand these services and fulfillment options to our Nordstrom Rack stores,” said Geevy Thomas, President of Nordstrom Rack in a statement. “Our hope is that through the addition of these offerings, we will provide customers even greater access to our breadth of inventory and a more convenient and seamless shopping experience however they choose to shop with us.”  

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