Staples Enables Contactless Returns in 1,000+ Stores

  • October 8, 2020 at 4:49 PM EDT
  • By Jessie Dowd
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Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The retailer has partnered with Optoro, which will deploy its contactless Express Returns system that gives retailers access to a nationwide network of unpackaged return drop-off points.

The offering allows retailers to seamlessly process their own in-store returns using a simple QR code, enabling customers to avoid lines and providing a safer experience for associates. The QR code technology from Returnly allows retailers to offer contactless returns both at their own stores and within the drop-off network. Shoppers receive a QR code and return drop-off instructions via an online returns portal, then bring the return to a participating Staples stores or a retailer’s brick-and-mortar location without needing to print a label or package the return.

“Through this partnership with Optoro, Staples stores are able to provide safe, contactless return options, so customers at 1,000 locations can spend less time on the go and more time at home with family this holiday season,” said Craig Grayson, Vice President/GMM, Print & Marketing Services, Staples US Retail in a statement. “The integration of Express Returns will alleviate the stress consumers often face when looking for an easy and efficient way to return products.”

“During COVID-19, ecommerce shopping has sharply increased, which in turn leads to a significant rise in returns,” said Adam Vitarello, President and Cofounder of Optoro in a statement. “As retailers head into peak shopping season around the holidays, we’re excited to roll out our new Express Returns offering to allow retailers to deliver an excellent customer experience during a pivotal time. We’ve found that 97% of consumers are likely to shop with a retailer again following a positive returns experience, and the stakes this year are higher than ever.”

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