SaaS shopping app platform Shopgate has named Ken Aponte its VP of customer success. In his new role, Aponte will be responsible for increasing customer retention and revenue growth, and will use mobile solutions to ensure customer satisfaction and drive higher conversions.
“As a growing SaaS company, an exceptional customer success team is an integral part of our product offering, and is crucial as we continually aim to help every Shopgate customer get the most out of our platform,” said Marc Biel, CEO of Shopgate in a statement.
Prior to his appointment at Shopgate, Aponte served as a senior director at Personify, where he developed a team that delivered high-value SaaS services value propositions for clients. He also served as a management consultant at Diamond Management & Technology Consultants.