Holiday ThinkTank

Customer Experience

Latest Posts

This store associate could become even better with the help of AI.
Features October 23

Why Stores Could Benefit from AI’s Reshaping of Ecommerce

Retailers will be forgiven if their heads are spinning after this turbulent year of near-constant…

Primark in Sawgrass Mills, Fla.
Features October 10

Inside Primark’s Playbook for Winning the U.S.

In the nearly 10 years since Primark first landed on U.S. shores, the Dublin, Ireland-based…

True Religion's Icon's in the City mobile truck during NYFW this September.
Features October 3

How True Religion Proved it can ‘Stand Alongside Couture’ During NY Fashion Week

Last month during New York Fashion Week, a host of brands not typically included in…

Woman text messaging
Features September 9

How Conversational AI is Shifting SMS from a Marketing Tool to a Service Channel

From the moment that it became socially acceptable (and technically possible) to send marketing text…

Features August 25

NBCUniversal Research: Consumers Won’t Skimp on Back-to-School — but They Will Spend Carefully

Schools are already open in some parts of the country, but the 2025 back-to-school (BTS)…

Research into consumer perception of Made in USA labels.
Features August 18

Research Reveals Many Consumers Misunderstand What ‘Made in the USA’ Labels Actually Mean

Last month, the Federal Trade Commission began to crack down on false “Made in the…

The ripple effects of tariffs are beginning to be felt.
Features August 4

Tariff Ripple Effects: Businesses Take Profitability Hit as Stressed Consumers Buy Less

The sands of President Trump’s shifting global trade policy seem to be beginning to settle,…

The Faire Insider program now has 100,000 members.
Features July 30

Exclusive: Faire Surpasses 100K Members as Indie Retailers Seek Out Value, Variety

It’s no secret that small businesses are under pressure in the current economic environment —…

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