The Retail TouchPoints Network

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How

Retail Reset

The New Consumer

Shoppers Are Flocking to a New Digital ’Hood. What Does This Mean for Retail?

Corporate Leaders: Do your Words Fit Your Culture and Values?

Retailers’ Big Opportunity? ‘Create New Shoppers,’ Advises Kantar SVP

Are You Alienating Your LGBTQ+ Customers?

A Flip of a Switch: Meeting Consumers’ Post-Pandemic Needs

The Customer Experience (CX) Revolution in Retail

If you talk to any CX leader,…

How Sephora and BuzzFeed Close the Trust Gap

Overall Shopper Anxiety Drops 10% But Safety Concerns and Financial Stress Still Linger

Featured Resources

The Future of CX: Trends and Predictions for Customer Engagement

How Does Today’s Consumer Engage and Purchase?

2021 Loyalty Industry Data Study: Insights, Challenges & Plans from Today’s Retailers

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