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Episode 04

COVID-19 Update: Store Closures, Logistics Woes & E-commerce Spikes

Featuring: Alicia Esposito, Adam Blair, & Glenn Taylor of Retail TouchPoints

News and developments surrounding COVID-19 are being released at a rapid pace. The Retail TouchPointseditorial team has been working diligently to update readers on new guidelines, store closures and realities surrounding supply chain, logistics, e-Commerce experience and more. However, these updates have been coming so quickly that the team has decided to come together to have a quick discussion around what’s happening right now and what the implications may be down the line.

During this episode, Alicia Esposito connects with editor Adam Blair and senior editor Glenn Taylor, to get their perspectives on:

  • Latest store closures and revised hours across categories;
  • The state of malls and possible implications for developers and mall-based retailers;
  • Strategic approaches to “social distancing,” with an emphasis on flexible fulfillment options;
  • Supply chain delays and logistics challenges that are impacting the customer experience; and
  • How brands are leveraging empathy to take a people-first approach to navigating the pandemic.




Retail Remix

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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