Dawn Dickson on Retail Remix
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Episode 61

Creating Value with Vending Machines

Featuring: Dawn Dickson, PopCom

“Vending commerce” is joining the contactless commerce conversation. While product vending machines have been a staple in airport terminals for years, Dawn Dickson, Founder and CEO of PopCom, believes implementation will reach new heights in the digital-driven era of retail.  
During this episode, Dawn makes her case for the vending machine’s powerful role in the customer journey. In fact, she believes it will add new value as shoppers look for more seamless and self-guided experiences and retailers seek more in-depth data about their consumers’ omnichannel behaviors. Listen to learn:  

  • How intelligent vending machines work to connect digital engagement and more anonymous in-person experiences; 
  • Different use cases for vending machines from direct-to-consumer and big-name brands alike; and 
  • Why PopCom is harnessing its technology to support struggling spaces and local retailers.  


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Retail Remix

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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