Dennis Steele on Retail Remix
Share on linkedin
Share on twitter
Share on facebook
Share on reddit

Episode 59

How Messaging Drives Contextual CX

Featuring: Dennis Steele, Podium

As consumers rely more on digital channels to browse and buy, retailers are embracing real-time communication channels to drive consumer engagement and conversions. Text messaging, live chat and social messaging are driving a new era of customer engagement that supports personalized, contextual experiences.  
During this week’s Retail Remix, we sit down with Dennis Steele, Co-Founder of Podium, a company that is helping shape this new era of CX. Listen to get his take on:  

  • Which new consumer behaviors are driving the shift to contextual CX;  
  • Common challenges with disparate communication solutions that hinder success; and 
  • How messaging can support all stages of the funnel, from initial engagement to conversion and customer service.  


The transcript is being generated. Come back soon!



Retail Remix

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Get a $5 Amazon Gift Card for five minutes of your time!

The next 25 respondents to complete the 2021 Customer Loyalty Benchmark Survey will receive a $5 Amazon Gift Card!

Access The Media Kit


Access Our Editorial Calendar

If you are downloading this on behalf of a client, please provide the company name and website information below: