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Episode 07

Why The ‘Collapse Of The Middle’ Will Accelerate The Need For Remarkable Retail

Featuring: Steve Dennis, SageBerry Consulting

Retail executive. Keynote speaker. Consultant. Author. Steve Dennis has an expansive history, and undeniable passion, for retail. Over the past 30 years, he has kept a pulse on where the industry is going, and has provided invaluable guidance to help organizations respond. New developments surrounding the novel coronavirus have forced retailers to pause, pivot or completely rethink their businesses. Steve believes these new realities will accelerate some of the key trends he has discussed in his lectures, articles for Forbes and even his new book, Remarkable Retail. 
In this episode of Retail Remix, Steve delves into:

  • The mounting uncertainties surrounding COVID-19;
  • The acceleration of disruptive forces, including the “collapse of the middle”;
  • What the mall of the future may look like; and
  • The key theories and examples that drive his new book.

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Retail Remix

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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