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Episode 08

Will COVID-19 Impact Retail’s Vision For ‘The Store Of The Future’?

Featuring: Chris Walton, Omni Talk

In his role at Target, Chris Walton helped bring “the store of the future” into the cultural zeitgeist. In fact, he led the retailers’ Store of the Future project and also served as VP of Merchandising and Home Furnishings on Target.com. The experience sparked some career highs, as well as some critical lessons learned. Now, Chris shares his lessons and commentary on the industry as the CEO and Founder of Omni Talk, one of the fastest-growing retail blogs…and as podcast host.

Using his tenure at Target as the foundation for the conversation, Chris and host Alicia Esposito discuss industry progress and shake-ups, especially amid COVID-19 realities. They dig into:

  • The accelerated adoption of contactless commerce;
  • A new vision for the future of the store;
  • New methods for shopping mall developers to innovate; and
  • The most exciting examples of innovation in light of store closures and social distancing.

Additional Links

  • Check out the Omni Talk blog
  • Subscribe to the Omni Talk podcast on iTunes (or wherever you listen to podcasts)
  • Watch Chris on YouTube
  • Read his insights on Forbes

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The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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