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2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores’ Embrace of Digitalization

2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores’ Embrace of Digitalization

To say the global coronavirus pandemic has rocked the retail industry is quite literally the understatement of the year — and nothing has been rocked quite as hard as store operations.

The effects of the disruptions from COVID-19 are dramatically highlighted in the 9th annual Retail TouchPoints Store Operations Benchmark Survey. New responses added this year to questions about retailers’ top store operations challenges indicate just a few of the priority shifts that have taken place in 2020:

  • Managing expanded curbside pickup operations was identified as a top challenge by 46% of respondents.
  • Managing employee layoffs/furloughs was named by 34%.
  • Managing expanded BOPIS operations was named by 24%.

Learn more about the tools and techniques brick-and-mortar retailers are using to manage store operations in this radically changed environment.

Download the Benchmark Survey now!

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