Latest In: Store Operations

artificial intelligence bopis curbside pickup employee experience frontline employees holiday retail inventory visibility machine learning omnichannel fulfillment pos rfid self-checkout ship-from-store store operations task management Zebra Technologies
Zebra Matt Fehrenbach Frontline Employee Experience is Retail’s Most Critical Peak-Season Metric

Easing the Holiday Rush: Why the Frontline Employee Experience is Retail’s Most Critical Peak-Season Metric

Ask any retail store associate about their holiday peak season experience, and they will likely describe it as…

Executive Viewpoints November 10
aws David Dorf in-store technology logistics physical AI retail operations robotics ROI warehouse automation workforce training
RTP AWS's David Dorf on Where Robots Deliver Value Today

AWS’s David Dorf on Where Robots Deliver Value Today: The RetailTouchPoints.com Q&A

Key Takeaways Physical AI is already gaining traction in retail and logistics through practical use cases such as…

Features November 10
administrative errors employee theft external theft IHL Group loss prevention ORC organized retail crime retail data analytics retail shrink Return fraud sensormatic solutions shoplifting supply chain loss total retail loss
Retail Loss Theft IHL Group Sensormatic Solutions Research

Retail Loss Is Bigger Than External Theft: IHL Group/Sensormatic Solutions Research

Key Takeaways External theft is the largest single source of retail loss at 25%, but 75% of losses…

News November 4
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Comcast Business connectivity customer experience cybersecurity Guest WiFi inventory management mobile ordering Network Security payments peak season point of sale seasonal retail self-service technology small business store operations Technology Infrastructure Wireless Backup
Christian Nascimento Comcast

Why Seasonal Retailers Need Technology Infrastructure as Strong as Peak Season Demand

To many small, seasonal retailers, peak seasons are the lifeblood of their business. Pick a season, for example,…

Executive Viewpoints November 2
AI in retail artificial intelligence content orchestration customer experience digital signage in-store experience interactive retail Mónica Fernández Bové nSign operational data physical retail retail automation retail media Retail technology smart stores store operations
The Next Interactive Store Won’t Wait To Be Touched Monica Fernandez_nsign.tv

The Next Interactive Store Won’t Wait To Be Touched

Data, AI and retail media can turn physical stores from static environments into responsive ones— if retailers avoid…

Executive Viewpoints October 26
ad tech artificial intelligence California AB 1542 Charles Simon consumer intent contextual targeting data privacy deep learning geolocation data programmatic advertising retail marketing Retail TouchPoints rtb house sensitive data state privacy laws

The End Of Geolocation-First Marketing

Precise geolocation has long been regarded as one of retail marketing’s most valuable signals. It powers localized promotions,…

Executive Viewpoints October 16
2026 holiday season agentic commerce AI shopping consumer spending freight costs holiday sales forecast inflation K-Shaped economy Mark Matthews Matthew Shea National Retail Federation NRF omnichannel retail retail labor market seasonal hiring tariffs
Will 2026 Holiday Sales Reach $1 Trillion NRF Says Yes

Will 2026 Holiday Sales Reach $1 Trillion? NRF Says Yes

Key Takeaways NRF expects 2026 holiday sales to grow 4.2% to $1.013 trillion, with nearly half of that…

News October 15
A2Z Cust2Mate Ziv Cohen

The Silent Computer Vision Revolution in Physical Retail

In the past decade, the retail world has undergone an accelerated digital transformation like no other. While we…

Executive Viewpoints June 5
agentic AI dan mitchell Digital Wave Technology

How Grocers Can Overcome Concerns Around Agentic AI and Improve Margins

The grocery business goes back centuries, founded on a simple agreement between consumers and retailers: reliable access to…

Executive Viewpoints June 4
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