Brand Keys

Exclusive Q&A: Customer Loyalty Expert Shares New Realities For Brands

As experts continue to assess COVID-19’s impact on the retail industry, some consider the loyalty shakeout to be the most significant. Winning…

Stress Experiences Over Things For Father’s Day 2016

Cars. Fishing. Golf. Baseball. Any one of these are sure to bring up fantastic memories of hanging out with your dad. And,…

Jeep, Hershey’s Named Among Top U.S. “Most Patriotic” Brands

With Independence Day upon us, brands have stepped up to show their patriotism. “The ability to leverage something that means a connection…

Next Steps For Lululemon: Retail Experts And Analysts Weigh In

It has been a tumultuous few months for Lululemon Athletica. First, the athletic apparel and accessories brand was forced to remove its…

13 Retail Experts Share Predictions In 2013 RTP Outlook Guide

What are the greatest challenges facing retailers in 2013? How do you design a mobile site for the multitude of different phones…

Retailers Lose Ground In 2012 Brand Keys Loyalty Ranking

Retailers today are utilizing innovative tools and technologies to better connect with omnichannel shoppers. However, some brands at times struggle to pinpoint…

Brand Insights: What Retailers Can Learn From Zappos

As customer-centricity continues to dominate retailers’ go-to-market strategies, developing a deep understanding of buyer shopping patterns and preferences becomes increasingly important. Further,…

JC Penney, Forever 21 “Haul” In User-Generated Videos For Back to School Promos

In an age where consumer-generated content reigns, tech-savvy consumers have found a new way to support their shopping habits — by broadcasting…

5 Consumer Spending Trends for 2010

By Robert Passikoff, Ph.D., Founder & President, Brand Keys, Inc. Niels Bohr once noted that “prediction is very difficult, especially about the…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.