brand loyalty

With Store Expansion on the Agenda, Princess Polly Doubles Down on its ‘Trendsetter’ Reputation

Princess Polly positions itself right in the center of the Gen Z zeitgeist, and its newest physical location also has surrounded itself…

Carter’s Taps Vans Exec to Support Growth Goals

Carter’s has brought in a new President and CEO to ramp up its growth initiatives. Douglas Palladini, former Global Brand President of…

Exclusive: Automated Voice Agents are Hurting Customer Retention

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what…

Under Armour Appoints Hospitality Veteran as President and CEO

Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a…

‘Shopper Promiscuity’ Forcing Brands to Completely Reimagine How they Connect with Consumers

By now we’ve all heard the news that brand loyalty is in decline. But Rebecca Brooks, CEO of market research consultancy Alter…

Everyone’s Talking About the Supply Chain Slowdown. Here’s What Marketers Are Doing About it.

Another unprecedented holiday season is upon us and there is a powerful sense of déjà vu in the air. For a brief…

Lands’ End Extends Private Label Card Services Deal

Lands’ End has signed a multi-year card services deal with Alliance Data Systems Corporation for its Visa co-brand and private label credit…

#RIC19: Why Brand Love Is The Key To Cultivating Loyal, Frequent Shoppers

Shoppers might not equate their love for a family member, significant other or friend with their feelings for a brand, but retailers…

The New CX: How Technology Can Build Brand Loyalty For Retailers Of All Sizes

We all know that person who is impossible to shop for — the rare coin aficionado, the stamp collector, the vintage comic…

How Home Delivery Services Have Changed Shopping Behaviors And Brand Loyalties

Home delivery is shaping the way businesses connect with their customers. Thanks to Amazon, the seismic shift in customer expectation and buying…

Brand Loyalty Starts With Your Employees

As a retailer, you already recognize the value of brand loyalty. After all, it costs five times more to acquire a new…

Supercharging Brand Loyalty With Your Own Customer Data

In an age when consumers are a click away from competitor offerings, brands are struggling to reinvent their entire approach to brand…

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