Brian Kinsella

People are Talking About RFID Again…Here’s Why

Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its future. But in the…

Is Your Fulfillment Strategy Healthy Enough to Keep Pace with Customer Expectations?

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that…

Why Customer Service Is The Achilles Heel Of Omnichannel

Susan, 29, recently ordered a couple of outfits from the web site of her favorite apparel retail chain. The next day, she…

Showrooming: Scourge Or Inspiration

Retailers globally are terrified of being turned into “showrooms” for their online competitors. And their fear is real. Research firm Gartner reported…

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