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Exclusive Accenture Q&A: How Retailers Can Prepare For The Long-Term Shift To Digital

Consumers’ reliance on e-Commerce as a result of social distancing and stay-at-home orders will permanently impact the commerce landscape, according to Sean…

With Text And Chat, Pier 1 Imports Cuts Costs, Adds Visuals To Contact Center Interactions

Pier 1 Imports has been looking for ways to save money, including ongoing moves to right-size its store footprint. A customer contact…

UJET Adds New Enhancements To Customer Support Suite

UJET, a multichannel customer support solution provider, has added features including Wait Time Text Prompt, Inactive Chat Identification and Customizable Surveys to…

Le Tote Augments The Digital Stylist Experience With Innovative Customer Service Strategies

Le Tote was created to make shopping easier. After all, the brand’s female audience has a big problem: They want to stay…

Belk Renews Partnership With eBay Enterprise

Belk, a privately owned department store chain, has renewed its contract with eBay Enterprise to manage customer service operations. As part of…

Five9 Updates Cloud-Based Contact Center Solution

Customer service is a pivotal part of the browsing and buying journey. Service agents, as a result, play an important role in…

Mattress Firm Creates Sweet Dreams With Digital Assisted Selling

While shopping for a mattress, many consumers still prefer the touch-and-feel experience of the store. New tools and technologies, however, are allowing…

Norwegian Cruise Line Embraces Advocates To Drive Sales

The Norwegian Cruise Line (NCL) e-Commerce department has always strived to stay ahead of the curve, especially in refining and optimizing the…

FTI Leverages TouchChat To Drive Online Sales

Travel operator FTI GROUP is partnering with TouchCommerce to increase sales generated through its 5vorFlug brand, which offers visitors access to more…

Signet Jewelers Increases Online Sales By 49% With Improved Cross-Channel Experience

Consumers’ savvier researching, browsing and buying strategies has forward-thinking retailers focused on merging communication and commerce channels to create a unified, 360-degree…