chatbot

Army & Air Force Exchange Deploys AI-Powered Customer Service Chatbot

The Army & Air Force Exchange Service (AAFES), a retailer serving American soldiers, airmen, guardians and their families, has expanded its partnership…

Best Buy Adds Generative AI to its Customer Service Toolkit

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also…

Best Buy to Add 1,000 New Tech Employees to Support CX Innovation

Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon Web Services, as both…

AI-Powered Chatbots: How the Pandemic Fueled Innovation

There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce…

David’s Bridal Implements Chatbot to Improve Messaging Traffic Management

David’s Bridal has launched a messaging-powered experience for customers led by concierge bot “Zoey.” The chatbot, which is powered by LivePerson, combines…

TechStyle Enhances Communication And Personalization With Cloud Platform

TechStyle Fashion Group has deployed the Genesys Cloud at 11 of its locations around the world to enhance its personalization capabilities. The…

Conversocial Acquires Chatbot Platform

Conversocial, a digital customer experience platform, is acquiring Assist, an enterprise chatbot platform, to improve its ability to offer scalable, conversational customer…

Saks Fifth Avenue Targets Facebook Shoppers With Holiday Gift Guide Chatbot

For the second year in a row, Saks Fifth Avenue launched a Holiday Gift Guide chatbot on Facebook Messenger. The Saks team…

Chatbot, Please Expedite My Shipping

In the world of online shopping, things are specifically tailored to appease the customer and ensure efficiency — click, select, pay, done,…

[24]7.ai Unveils New Conversational Commerce Capabilities For AIVA Chatbot

[24]7.ai, a customer engagement solutions company, has debuted advanced conversational capabilities for its AI-powered virtual agent [24]7 AIVA. The advanced conversational AI is…

Las Vegas Shopping Complex Debuts Chatbot With Personality

Visitors to the Miracle Mile Shops at Planet Hollywood Resort & Casino in Las Vegas now can interact with an AI-powered shopping…

Data Breach At Chatbot Service Potentially Affects 100,000 Sears Consumers

UPDATE: Best Buy confirmed in a statement that a number of customers may have had their payment information compromised during the [24]7.ai payment…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.