chatbot

David’s Bridal Implements Chatbot to Improve Messaging Traffic Management

David’s Bridal has launched a messaging-powered experience for customers led by concierge bot “Zoey.” The chatbot, which is powered by LivePerson, combines…

TechStyle Enhances Communication And Personalization With Cloud Platform

TechStyle Fashion Group has deployed the Genesys Cloud at 11 of its locations around the world to enhance its personalization capabilities. The…

Conversocial Acquires Chatbot Platform

Conversocial, a digital customer experience platform, is acquiring Assist, an enterprise chatbot platform, to improve its ability to offer scalable, conversational customer…

Saks Fifth Avenue Targets Facebook Shoppers With Holiday Gift Guide Chatbot

For the second year in a row, Saks Fifth Avenue launched a Holiday Gift Guide chatbot on Facebook Messenger. The Saks team…

Chatbot, Please Expedite My Shipping

In the world of online shopping, things are specifically tailored to appease the customer and ensure efficiency — click, select, pay, done,…

[24]7.ai Unveils New Conversational Commerce Capabilities For AIVA Chatbot

[24]7.ai, a customer engagement solutions company, has debuted advanced conversational capabilities for its AI-powered virtual agent [24]7 AIVA. The advanced conversational AI is…

Las Vegas Shopping Complex Debuts Chatbot With Personality

Visitors to the Miracle Mile Shops at Planet Hollywood Resort & Casino in Las Vegas now can interact with an AI-powered shopping…

Data Breach At Chatbot Service Potentially Affects 100,000 Sears Consumers

UPDATE: Best Buy confirmed in a statement that a number of customers may have had their payment information compromised during the [24]7.ai payment…

Mall Of America Launches AI-Powered Chatbot For The Holidays

The Mall of America has made it easier to navigate and shop its 5.6 million-square-foot space during the holidays, with the launch…

2017: The Year Of The Chatbot

If 2016 was the year chatbots entered the retail scene, then 2017 will be the year brands will start to realize real…

LiveWorld Launches Chatbot Management For Facebook Messenger

LiveWorld has launched chatbot management software for Facebook Messenger, designed to enable chatbots to automatically hand off consumer interactions to live human agents when…