The Retail TouchPoints Network

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Connect The Dots With Data – Boost Retail Performance with Omnichannel Analytics

Retail Investment Playbook: Strategic Moves for the New Ecommerce Landscape

Performance is Money: Optimization of Rich Media Drives Revenue in Ecommerce

How Does Today’s Consumer Engage and Purchase?

How to Adapt Your Loyalty Program to Changing Customer Shopping Habits

The Changing Role of Store Associates and Customer Service Agents

Customer Experience in Retail: Data Drives Everything

2021 Loyalty Industry Data Study: Insights, Challenges & Plans from Today’s Retailers

The Definitive Guide to Ecommerce Customer Experience

customer care

Five9 Updates Cloud-Based Contact Center Solution

Customer service is a pivotal part of the browsing and buying journey. Service agents, as a result, play an important role in…

ModCloth Speeds Service Response Times With Zendesk

Overall, consumers rely heavily on call centers to interact with customer service agents, with 60% of shoppers preferring the channel to others,…

Overstock Enhances Club O

Overstock.com is striving to offer its club members enhanced benefits, including: Earn 5% in Rewards – In lieu of a 5% discount…

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Why Direct-to-Consumer Sales Require Integrated Ecommerce Tools

Beyond BOPIS: How Automated Lockers Solve Multiple Challenges

Recruiting the New Retail Workforce: Higher Wages are Just the Beginning

4 Core Tenets of Ecommerce Success in the Runup to Holiday 2021

Hit List: 5 Brands Augmenting Business Results with Augmented Reality

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