- 11 hours ago
Comm100, a digital customer engagement solution provider, has launched Comm100 X, its second-generation omnichannel platform. Comm100 X centralizes customer conversations across live…
customer engagement
- 1 week ago
Influencer marketing has emerged as a powerful method for building brand awareness, trust and overall reputation. And today, with consumers spending more…
- 1 month ago
Historically, marketers have used Mother’s Day to tug at consumers’ heartstrings in order to get them to open their wallets. But this…
- 5 months ago
As retailers constantly adjust to shifting customer preferences, data becomes a crucial tie between the brick-and-mortar and online experience. Data is a…
- 6 years ago
Customer engagement and interaction has gone digital, and social media is helping shoppers become more communal with their favorite brands — and…
- 6 years ago
TV ad reach is shrinking. But that’s not a bad thing for retailers investing in ads or the consumers they are trying…
- 7 years ago
Consumers rely on big box and department store retailers for quick and easy purchases. But certain products, such as engagement rings and…
- 6 years ago
Consumers who watch videos while shopping online are 1.9 times more likely to purchase the product associated with the video versus those…
- 6 years ago
Irisys, a thermal imaging solutions provider, has announced the launch of Gazelle, an analytics platform that collects data on consumers’ journeys through…
- 7 years ago
How do savvy retailers get their e-Commerce engines to scale? By tapping their social customers. Infusing the e-Commerce experience with greater social…
- 6 years ago
Star Micronics America, a global manufacturer of mobile POS and customer engagement technologies, will be exhibiting a series of new solutions at…
- 7 years ago
In the fast fashion space, retailers release affordable, on-trend products quickly throughout the year. Retailers at the other end of the spectrum,…
- 7 years ago
After prospects have visited your web site, called, or emailed you, they’ve made the treasured conversion into becoming a lead for your…
- 6 years ago
I can’t seem to contain my excitement after seeing the new Rebecca Minkoff flagship in SoHo, New York City yesterday. For those…
- 7 years ago
In order to develop a base of loyal, repeat customers, retailers must keep a constant pulse on satisfaction and sentiment. By collecting…
- 7 years ago
Relevancy is key to successful email marketing, especially in the age of tech-savvy, multitasking consumers. In fact, 26% of consumers say they’ll…
- 7 years ago
Online retailers can enhance customer loyalty, repurchase rates and marketing efforts by replacing just one customer experience dynamic: the conventional brown shipping…
- 7 years ago
For retailers across verticals, the back-to-school (BTS) season is a pivotal time to generate eye-catching campaigns and in turn, drive sales across…
- 7 years ago
Store operators are faced with numerous challenges, from employee hiring to product merchandising. Successful store operations strategies improve the customer experience and…
- 7 years ago
Social media is becoming a top inspiration source for consumers, especially brides challenged to plan their weddings. According to research conducted by…
- 7 years ago
Consumers are utilizing a wider variety of technologies and communication touch points to browse inventory, compare prices and complete purchases. To keep…
- 6 years ago
Retail employees have the ability to make or break the brick-and-mortar experience, and are the driving forces of whether shoppers decide to…
- 7 years ago
Email is a key channel for winning new customers and turning them into loyal, long-term shoppers. In fact, customer acquisition via email…
- 7 years ago
More retailers are recognizing the variety of potential benefits they can gain by implementing mPOS in stores. For example, arming store associates…
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