customer engagement

Overstock Takes A Bet On TV Commerce

Overstock has been an early adopter for a variety of emerging tools and technologies, including being among the first merchants to accept…

The Future Of Holiday Retail: Mobile, Beacons And Wearables, Oh My!

With Black Friday upon us, images of crowded malls, arms weighed down with shopping bags, and long lines may come to mind. …

Leading Retailers Ramp Up Holiday Hiring: Will They Keep Up The Pace?

Retailers are expecting holiday sales to reach new heights this year and, in turn, have been adding more employees to their seasonal…

Merkle Acquires 500friends

Merkle, a CRM solution provider, has acquired omnichannel loyalty company 500friends for an undisclosed sum. This is the first acquisition Merkle has…

AT&T Embraces Mobility To Evolve The In-Store Shopping Experience

Retailers are striving to integrate the best of the digital and physical worlds by implementing cutting-edge technology in their stores. In particular,…

Why I Can’t Stop Thinking About Rebecca Minkoff’s Connected Store

I can’t seem to contain my excitement after seeing the new Rebecca Minkoff flagship in SoHo, New York City yesterday. For those…

Blimpie Integrates Digital And Physical Marketing With Anniversary Campaign

Many retailers are improving collaboration between their brick-and-mortar, e-Commerce and marketing departments to create more seamless and consistent experiences across all channels….

BoldChat Extends Live Chat To Mobile Devices

Now that mobile consumers can access their favorite retailers with just the tap of a screen, they have higher expectations of their…

La Cage Aux Sports Increases Table Income By 10% With Motorola

Consumers said they planned to spend 9.1% less per restaurant meal in 2014, according to a survey from consulting firm AlixPartners. However,…

Only 25% Of Affluent Consumers Prefer To Shop In Stores

During an ideal brick-and-mortar experience, store associates play an important role in engaging with customers and generating sales. Offering advice, feedback and…

3 Secrets To Drive Customer Engagement On Your Web Site

Online engagement is quickly becoming the number one performance indicator of an effective web site. Through successful customer engagement, companies are able…

Blinds.com Boosts Revenue By 92% With Liveclicker

To differentiate from the competition, online retailers are focused on creating more visually compelling experiences for consumers. Some retailers are embracing video…

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