customer expectations

Sustainability is the Future — Here’s How to Make it Part of Your Business

Sustainability has evolved from a buzzword and marketing term to a core element of any successful retailer, and any company that doesn’t…

Moving From Omnichannel to Digital Transformation

The impact of the digital economy has created challenges for all CEOs, particularly for those in the retail sector. What began as…

Accenture Survey: Retailers Still Playing “Catch-Up” With Mobile Customer Expectations

The number of on-the-go mobile consumers increased by a healthy 10% from 2014 to 2015, and retailers have been hurrying to meet…

In-Store Order Fulfillment Can Be Complex, So Why Are Retailers Doing It?

It’s an interesting time to be working with retailers on supply chain issues. We’re in a period of experimentation as the industry…

Service Over Everything: Mobilizing Voice And Data Reaps Measurable Retail Rewards

Today, consumer expectations are higher than ever. We want access, attention and answers fast. Any frustration in the retail shopping experience, and…

Is Your Online Business Prepared To Meet The Holiday Customer Service Rush?

The 2014 holiday season will be one of the shortest on record, with only 26 shopping days existing between Thanksgiving and Christmas…

Upstream Commerce Launches Tool For Optimized Assortment Intelligence

Price- and deal-savvy consumers are conducting more extensive research on potential purchases. Because of these thrifty browsing strategies, retailers are seeking ways…

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