customer insights

Food City Parent Company Boosts Merchant-Supplier Collaboration with Customer Insights

K-VA-T Food Stores, the parent company of Food City, has implemented SymphonyAI’s CINDE Connected Retail platform to deepen its customer insights across…

Madison Reed Rolls Out Digital Swatch Panel Experience to Engage Shoppers and Gather Insights

Hair color company Madison Reed is making its Color Bar stores more engaging for customers with the deployment of a new digital…

Rinkit Deploys New Solution to Engage with Expanded Customer Base

Online home and garden retailer Rinkit has partnered with customer engagement firm Emarsys to better connect with its customers worldwide following explosive…

Coles Will Leverage AI-Powered Analytics With ‘Smarter Selling’ Strategy

As part of a digital transformation strategy intended to transform customer shopping experiences and boost productivity across the company, Australian supermarket giant…

Exclusive Q&A: Shinola President Reveals How Customer Insights Shape Evolving Loyalty Strategy

Shinola has consistently stood out from the crowd, both with an unlikely combination of product categories (high-quality watches, bicycles and leather goods)…

Aeropost Channels Web Traffic To Boost Conversion

Unless you are an e-Commerce shopper in the Caribbean or Latin America, you may not have heard of Aeropost. The 30-year-old services…

81% Of Retailers Admit Their Social Media Strategies Fall Short

While most retailers have moved quickly to leverage social media to enhance their customers’ journeys, more than four out of five admit…

The New Generation Of Product Sampling

In the modern day, with the evolution of technology and growth of the digital spectrum, everything is accountable, transparent and reportable. The…

Bulletin Board: Week of 9-12-11

Lowe’s Utilizes Cross-Channel Strategies To Boost Sales Lowe’s Home Improvement recently announced its decision to enhance the company web site and equip…

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Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing