customer relationship management

How Prada, Starbucks and Porsche are Using Discord to Up Their Customer Engagement Game

For many people Discord remains an anomaly — something they may have heard of during the pandemic but found too technically intimidating…

OneMarket Debuts Activation Platform For Building Customer Relationships

OneMarket has introduced the Customer Activation Platform, a combined data management platform and solutions ecosystem. The platform helps retailers identify, understand and…

Tech Tools To Make The Independent Retailer’s Holiday Season Merry

If you had to grade yourself on your level of technology adoption, would you be headed for the honor roll or failing…

Microsoft Acquires Parature To Improve CRM Offerings

Microsoft has reached a definitive agreement to acquire Parature, a cloud-based customer engagement solutions provider. Financial terms of the agreement were not…

Pandora Adds Sparkle To The Customer Experience With Microsoft Dynamics

Pandora, a jewelry and accessories retailer, has seen a surge in popularity in recent years, especially with its line of charms and…

Bob Willett Shares His Perspective On Customer-Centricity

While many retailers like to believe that the customer is at the center of everything they do, few achieve true customer centricity….

Nine Steps To Really Knowing Your Customers

As customer shopping patterns and the devices used to research and make purchases continue to transform, the retailer’s ability to segment shoppers…

Connected Consumer Series Spotlights The Five Most Pressing Topics In Retail

The continued evolution of the cross-channel shopper has compelled retailers to rethink their engagement strategies, as well as front- and back-end processes….

Microsoft Spotlights Customer Successes At 2012 Dynamics Convergence Conference

The growing importance of multichannel retailing and customer relationship management were hot topics at this year’s Microsoft Dynamics Convergence Conference. More…

Ted Baker Selects Cegid To Support International Expansion

Retailers and brands expanding globally face a multitude of challenges, including POS and retail management, customer service in local languages and complicated…

Can Mobile Answer The Loyalty Question?

How do merchants sustain mutually beneficial relationships with their customers? That’s the fundamental question at the heart of modern retailing, and one…

View the Retail Trendcaster Webinar Series on-demand to uncover key 2025 retail trends, from AI and personalization to social commerce. Gain expert insights, data-driven predictions, and actionable takeaways to stay ahead in a rapidly evolving market.

customer relationship management

How Prada, Starbucks and Porsche are Using Discord to Up Their Customer Engagement Game

OneMarket Debuts Activation Platform For Building Customer Relationships

Top CRM Questions Asked By Marketers For Marketers

Tech Tools To Make The Independent Retailer’s Holiday Season Merry

Microsoft Acquires Parature To Improve CRM Offerings

Pandora Adds Sparkle To The Customer Experience With Microsoft Dynamics

Bob Willett Shares His Perspective On Customer-Centricity

Nine Steps To Really Knowing Your Customers

Connected Consumer Series Spotlights The Five Most Pressing Topics In Retail

Microsoft Spotlights Customer Successes At 2012 Dynamics Convergence Conference

Ted Baker Selects Cegid To Support International Expansion

Can Mobile Answer The Loyalty Question?

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

The Advertiser Action Plan

Shoptalk 2025

SubSummit

Outdoor Retailer Summer & ODI

CommerceNext

FUTR North America