Customer Reviews

How To Prevent Online Returns From Wreaking Havoc On E-Commerce

Among the many ways Amazon has changed the rules of the game for retail is the way it’s shifted consumer expectations about…

Survey: 65% Of Shoppers Say Brands Should Respond To All Online Reviews

Consumer expectations for the online review process are on the rise, with more people now expecting brands to communicate with them on…

Customer Reviews Help Brand Gain Quick Traction With Retailers

After establishing its business with natural products specialty stores and a select group of e-Commerce companies, the Seaweed Bath Co., a manufacturer,…

95% Of Consumers Deem Amazon ‘Trustworthy’

To the chagrin of competing retailers, Amazon seems to be doing everything right, including one metric that a retailer needs the most:…

Suitsupply Takes A Disruptive Approach To Personalized Retailing

The men’s apparel category in the U.S. has been commonly associated with highly promotional pricing and traditional marketing. TV, radio and print…

#RIC16 Spotlights Retail’s Most Creative Disruptors

The retail model that has held sway for the last 2,000 years — build a store, stock it with appealing products and…

No Review Is A Bad Review At PureFormulas

With as much as 65% of revenue coming from repeat customers, consumer satisfaction is vital to the PureFormulas online brand. While retailers…

Purchase Likelihood Highest For Products Rated Between 4.2 And 4.5 Out Of 5 Stars

While every retailer and solution provider pushes for perfect ratings to illustrate the effectiveness of their products, these ideal ratings may not…

The Container Store Builds Customer Insights With Ratings And Reviews Analysis

Customer reviews are critical reading for consumers seeking to find the best products and deals at prices they can afford. In a…

Advance Auto Parts Increases Product Reviews by 700%, Dominates Competitors On Facebook

As consumers spend more time on social channels, social media integration and building customer engagement has become a major component for eTailers….