Retailers have tried for decades to improve customer satisfaction, yet recent Customer Rage surveys indicate that complaint satisfaction is lower today than…
A lot of the conversation about increasing customer satisfaction, in the retail sector or anywhere else, revolves around technology. Omnichannel strategies for…
For the 10th consecutive year, Ace Hardware ranked “Highest in Customer Satisfaction among Home Improvement Retail Stores,” according to the J.D. Power…
Although billions of consumers worldwide use social media, retailers still lag in their social customer service initiatives, according to The Northridge Group…
Retailers that sell electronics can boost customer loyalty and satisfaction by offering additional services, such as item installation, maintenance and repairs. Because…
Nordstrom is aiming to expand its omnichannel fulfillment options by testing curbside pickup in 20 locations nationwide. Currently, the department store retailer…
By analyzing returns data, retailers can better understand consumers’ preferences and behaviors. Additionally, this data can help organizations survey their internal supply…