customer satisfaction

Don’t Keep Them Waiting: BOPIS Pickups Under 2 Minutes Generate 4X The Return Visits

Retailers today are operating in the “NOW economy” — a time when mobile-first customers can summon almost anything they want on-demand. Buy…

How Can Retailers Turn Disgruntled Customers Into Happy Ones?

Retailers have tried for decades to improve customer satisfaction, yet recent Customer Rage surveys indicate that complaint satisfaction is lower today than…

To Increase Customer Satisfaction, Start With Your Employees’ Satisfaction

A lot of the conversation about increasing customer satisfaction, in the retail sector or anywhere else, revolves around technology. Omnichannel strategies for…

Inkling Raises $25 Million To Empower The Deskless Worker

Mobile communications provider Inkling announced a $25 million Series E round, bringing its total funding to date to $95 million. Sapphire Ventures…

Ace Hardware Celebrates A Decade Of High Customer Satisfaction

For the 10th consecutive year, Ace Hardware ranked “Highest in Customer Satisfaction among Home Improvement Retail Stores,” according to the J.D. Power…

Managing Returns In A Complex Omnichannel Environment

Omnichannel has been a hot topic for the past few years in retail. That begs the question: When will retailers just achieve…

Retailers Still Lag In Social Media Customer Service

Although billions of consumers worldwide use social media, retailers still lag in their social customer service initiatives, according to The Northridge Group…

Chinese Laundry Walks The Omnichannel Walk With Celerant

In the omnichannel era, shoppers expect to always receive the products they want, at the right price and through the channel of…

BrandsMart Optimizes Field Service Operations With ServiceScheduling

Retailers that sell electronics can boost customer loyalty and satisfaction by offering additional services, such as item installation, maintenance and repairs. Because…

Nordstrom Tests Curbside Pickup In 20 Locations

Nordstrom is aiming to expand its omnichannel fulfillment options by testing curbside pickup in 20 locations nationwide. Currently, the department store retailer…

Loop Commerce Improves The E-Gift Giving Experience

Purchasing gifts for friends and family members can be an arduous process if a consumer doesn’t know exactly what to buy. There…

57% Of Online Purchases Are Returned Due To Retailer Error

By analyzing returns data, retailers can better understand consumers’ preferences and behaviors. Additionally, this data can help organizations survey their internal supply…