Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce

Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX) is rising every year.  The key is to never settle for the status quo. Shopper expectations are always evolving and your customer experience should evolve with it. Keeping up requires a certain level of agility, as agile […]

IKEA, Best Buy And Amazon Make ’25 Worst Companies To Call’ List

Being stuck on hold is a drag at any time of the year, but it’s particularly irksome during the holidays, when demands on consumers’ time multiply. So it’s not good news that complaints about long hold times tripled over Cyber Monday and have remained high since then, according to data from the onholdwith.com web site, […]

Domino’s Delivers Cost Savings, Data Security With Install of Thin-Client POS

With customer data security and current economic concerns top-of-mind at Domino’s, the 8,200-store pizza delivery chain expedited the implementation of new thin-client POS operating platforms for its stores. While in the past Domino’s may have rolled out this type of upgrade during the course of 18 months or more, this POS upgrade went out to […]