Five9

Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings

Zoom Video Communications has agreed to acquire Five9, a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately…

87% Of Contact Center Leaders Say Agents Are Highly Stressed

In the retail industry, excellent customer service can help build a loyal consumer base. And store associates, call center agents and other…

Five9 Updates Cloud-Based Contact Center Solution

Customer service is a pivotal part of the browsing and buying journey. Service agents, as a result, play an important role in…

Amazon Data Reveals What’s Going to the Dogs (and Cats)

Why Direct-to-Consumer Sales Require Integrated Ecommerce Tools

Beyond BOPIS: How Automated Lockers Solve Multiple Challenges

Recruiting the New Retail Workforce: Higher Wages are Just the Beginning

Five9

Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings

87% Of Contact Center Leaders Say Agents Are Highly Stressed

Five9 Updates Cloud-Based Contact Center Solution

Positec Improves Call Center Productivity With Five9 Cloud Solution

Amazon Data Reveals What’s Going to the Dogs (and Cats)

Why Direct-to-Consumer Sales Require Integrated Ecommerce Tools

Beyond BOPIS: How Automated Lockers Solve Multiple Challenges

Recruiting the New Retail Workforce: Higher Wages are Just the Beginning

4 Core Tenets of Ecommerce Success in the Runup to Holiday 2021

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