geek squad

Store Closures are Forcing Retailers to Thrive or Die: Here’s How Brands can Adapt

It’s been hard to miss this year’s headlines heralding a ‘retail reset,’ or predicting the end of physical retail as we know…

Walmart Closes all 51 Health Centers, Calling Business Model ‘Unsustainable’

Walmart has ended its five-year effort to become a direct health care provider, announcing plans to close all 51 Walmart Health centers…

Best Buy’s Geek Squad Expands into In-Home Health Care Setup

[Editor’s Note 10/12/23 — This story was updated to add details of another program to sell prescription medical devices.] A program pairing…

Walmart Expands Handy Installation Services To Online Shoppers

Walmart shoppers buying electronics and appliances online will soon be able to add on assembly and installation services provided by Handy. The…

Will Best Buy’s Total Tech Support Service Boost Brand Loyalty?

Last week, Best Buy unveiled announced a move to take its Geek Squad tech support services nationwide, as an addition to the…

IKEA Expands TaskRabbit Furniture Assembly Services

IKEA is sparing customers the trauma of assembling its furniture by providing “Taskers” through the labor marketplace TaskRabbit, which the retailer acquired…

Office Depot Adds Business Services With $1B CompuCom Purchase

In its first significant move away from traditional retail, Office Depot has purchased CompuCom, an IT services provider owned by private equity…

Winning The Last Mile: Controlling Costs While Satisfying Consumers

The “last mile” of retail — fulfillment, delivery, returns and post-purchase services — has become the latest competitive arena for winning sales…

In-Store Services: The Next Phase Of Experiential Retail

Today’s shoppers are seeking experiences and relationships when they shop, and they want the experience to be consistent across all touch points….

Will Best Buy’s Services Make It The IoT Leader?

Best Buy is one of several retailers selling Internet of Things (IoT) and connected home devices within stores, but unlike its competitors,…

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