The Retail TouchPoints Network

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Connect The Dots With Data – Boost Retail Performance with Omnichannel Analytics

Retail Investment Playbook: Strategic Moves for the New Ecommerce Landscape

Performance is Money: Optimization of Rich Media Drives Revenue in Ecommerce

How Does Today’s Consumer Engage and Purchase?

How to Adapt Your Loyalty Program to Changing Customer Shopping Habits

The Changing Role of Store Associates and Customer Service Agents

Customer Experience in Retail: Data Drives Everything

2021 Loyalty Industry Data Study: Insights, Challenges & Plans from Today’s Retailers

The Definitive Guide to Ecommerce Customer Experience

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Off-Price Retail: A Double-Edged Tool For Brands With Excess Inventory Needs

From supply chain disruptions to shifting seasonality and evolving fashion trends, a majority of America’s leading retail brands are constantly left with…

How Luxury Brands Are Responding To COVID Tension With Innovation

COVID-19 has been an accelerant of retail disruption, and no vertical has been left unscathed. For the luxury category, the pandemic’s impact…

German Alipay Partner Expands To Four More Countries

One year after launching the Alipay service in Germany and Austria, Concardis has expanded its partnership with China’s largest mobile payment network…

The RealReal Sees 158% YOY Increase In Thanksgiving Weekend Sales

The holiday season is a key selling period for retailers across all sizes and segments. A key trend this year is shoppers…

Standing Out In A Crowd(ed) Inbox

During the holiday season, the average consumer receives about 38 promotional emails from retailers each week, according to Chad White, Research Director…

What Retailers Can Learn From Luxury Brands

As the powers of mobile, social and web continue to develop, retailers must implement compelling multimedia elements such as photos, video and…

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Marketing Metrics: Google Paid Search Tops Return on Ad Spend With 31% YoY Growth

Making Customer Service Your ‘Secret Weapon’ in Building Customer Loyalty: Lessons from Retail Innovators

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

What Modern Consumers Expect from Retail Customer Service

40% of Gen Z/Millennials Have Bought Items from Livestreams or Social Media Apps

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