#holiday2018

50% Of Shoppers Have Made A Purchase Decision Based On BOPIS Availability

More than two-thirds (68%) of shoppers have made multiple click-and-collect purchases, according to a survey by Doddle. Respondents identified the benefits that…

Walmart Holiday E-Commerce Revenue Jumps 43%, Comp Sales Growth Is Up 4.2%

While last week provided some discouraging, but potentially skewed, numbers related to sinking December retail sales, Walmart saw significant Q4 growth, suggesting…

Retail Has Biggest Monthly Sales Dip In 9 Years — But Did Government Shutdown Skew The Numbers?

Retail got hit with a rough — albeit controversial — dose of news indicating that many merchants didn’t have a jolly holiday…

Holiday Wrap-Up: Mobile Dominates E-Commerce, Driving 66% Of Traffic

Mobile shopping eclipsed desktop for the first time during the 2018 holiday season: 48% of orders came from mobile devices while just…

Mastering Post-Holiday Customer Service

Ask a retailer what keeps them up at night when they think of the month of January, and there’s a good chance…

Three Lessons From The 2018 Holiday Retail Season

With the dust settling from the holidays, it’s an important time to look back at consumer shopping behavior from the last month…

Macy’s And Kohl’s Disappoint During Holiday, But Target Finishes Strong

Department stores came into the holiday season with high hopes, particularly as initial online Thanksgiving weekend numbers indicated that sales would be…

8% Of Holiday Packages Were Delayed, But Communication Mitigates The Pain

The holiday rush doesn’t just clog queues at brick-and-mortar stores — it also causes backups for package carriers. An estimated 8% of…

Average-To-Warm Winter Weather Helping Drive 4.1% Holiday Sales Increase

The weather outside is not so frightful, which means retailers are in luck this year: holiday season weather is expected to be…

Mall Of America Introduces Hologram Equipped To Offer Gift Recommendations

Mall of America and VNTANA, a mixed reality company, are collaborating to launch Ellie, Mall of America’s Shopping Hologram Concierge, for the…

Americans Give $13 Billion In Unwanted Gifts Annually

Polite people who are presented with a gift they don’t want say things like “It’s the thought that counts,” but a new…

Balance Convenience And Experience To Create The Ultimate Holiday Destination

Despite the growing dominance of mobile, shoppers still enjoy shopping in-store. What’s changed, however, is their expectations around the brick-and-mortar experience, according…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.