liveperson

75% of Shoppers See Positive Potential for AI, so Retailers Must be Ready for an AI-Driven Future

This is the first article in our series on AI in Retail. Read the second article, detailing AI’s impact on store design,…

LivePerson Launches Instagram Integration to Help Improve Social Media Messaging

Conversational solution provider LivePerson has integrated Instagram messaging into its Conversational Cloud platform. This new feature can help retailers create meaningful messaging…

David’s Bridal Implements Chatbot to Improve Messaging Traffic Management

David’s Bridal has launched a messaging-powered experience for customers led by concierge bot “Zoey.” The chatbot, which is powered by LivePerson, combines…

My Smartphone, Myself

This past week I attended the day-long Aspire event in New York City. The hundreds of attendees were arranged in small groups…

Backcountry.com Taps Live Chat To Build One-To-One Relationships With Customers

As consumers become more savvy and comfortable browsing and buying online, they’re relying less on call centers and more on digital tools…

Nine West Sees 15% Lift In Conversions With LivePerson

Consumers consider a multitude of factors while shopping for shoes: Overall style, color and fit, among others. While some consumers prefer to…

TouchPoints TV: Ethan Alexander, LivePerson

Ethan Alexander, LivePerson Mobile tools and technologies present a new opportunity for retailers to better engage with shoppers. While the smartphone…

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