llbean

L.L.Bean Taps New Mobile Selling And Order Management System

L.L.Bean has selected Aptos to help manage its POS, mobile store selling and enterprise order management systems. The retailer also will harness…

L.L.Bean Launches New Credit Card With Added Rewards, Benefits

L.L.Bean has partnered with Citi Retail Services to launch a new co-branded Mastercard for its customers with an enhanced rewards structure and…

The Sad Demise Of Unlimited Returns At L.L.Bean

I’ve always been impressed by the unlimited returns policy at L.L.Bean. I think it’s the faith in humanity that the policy represented that impacted…

L.L.Bean Extends Forecasting Timelines To 18 Months, Tightens Inventory

As a retailer that began its journey in the catalog business, L.L.Bean has taken many steps to evolve its supply chain to…

Moosejaw, Home Depot Among Top Customer Service Leaders

They sell different products but they have one thing in common: excellent customer service. Based on the 20th annual Mystery Shopping Study…

Winning The Last Mile: Controlling Costs While Satisfying Consumers

The “last mile” of retail — fulfillment, delivery, returns and post-purchase services — has become the latest competitive arena for winning sales…

L.L.Bean Names First Outsider As President And CEO

L.L.Bean has named Stephen Smith as President and CEO, going outside the company for the first time in its 103-year history to…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.