Retail Reset: Featured Recommended Resources

How Luxury Brands Are Responding To COVID Tension With Innovation

COVID-19 has been an accelerant of retail disruption, and no vertical has been left unscathed. For the luxury category, the pandemic’s impact…

Will Next-Gen Video Help Save Commerce?

These are unprecedented and uncertain times. And because customers must now rely on online retail for most of their essential and non-essential…

Three Requirements For Successful Retailers Post-Pandemic

The global pandemic has accelerated the pace of change for the retail industry at a rate we have never before seen. E-Commerce…

How The COVID-19 Crisis Impacts The Employee-Customer Relationship And How To Keep It Strong

For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has been widely accepted and…

RetailX Virtual: How 4 Digital-First Retailers Leverage Tech To Enhance Human Connections

When COVID-19’s stay-at-home orders halted most physical retail and boosted e-Commerce, it wasn’t just the brick-and-mortar retailers that were forced to make…

AI Can Be A Decisive Factor In Retail Players’ Business Recovery

Despite an increase in e-Commerce activity since quarantine measures were introduced, retailers, placed in a state of economic emergency, are facing sharp…

Innovate And Automate: How To Optimize Fulfillment In The E-Commerce Era

We’re lucky to be living in an age of convenience — just think about that smartphone in your hand. With just a…

Reshoring: COVID-19’s Impact On The Supply Chain

At this point, it’s impossible to quantify the ramifications of COVID-19. That may be the case for several years, if not longer….

DTC Brands Must Upgrade Shopper Experience To Capitalize On COVID-19 Disruptions

Direct-to-consumer (DTC) brands have fared well during the COVID-19 crisis, and that trend will likely continue, at least for the near future:…

How Allbirds And Supergoop! Seized Growth Opportunities In Post-COVID-19 China

China is receptive to a new wave of American retailers: demand for imported goods is on the rise due to COVID-19 travel…

The Future of Retail, Reimagined

Even before COVID-19, the retail industry was already going through significant challenges, disruption and transformation. That has all been turned on its…

The Key To Relevant Advertising In Times Of Uncertainty

COVID-19 has not fundamentally changed advertising, but it has accelerated the pace of change. As an industry, we have been slowly evolving…

Marketing Metrics: Google Paid Search Tops Return on Ad Spend With 31% YoY Growth

Making Customer Service Your ‘Secret Weapon’ in Building Customer Loyalty: Lessons from Retail Innovators

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

What Modern Consumers Expect from Retail Customer Service

40% of Gen Z/Millennials Have Bought Items from Livestreams or Social Media Apps

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