Retail Reset Video

What’s The Future Of Retail CX?

How will the definition of a “great customer experience” change in a post-COVID world? What will brands and retailers need to do…

How Article Used Data To Pivot During COVID

Article takes a data-driven approach to all things CX. When COVID first hit, the DTC furniture company found that customers were seeking…

Using Marketing To Reaffirm Purpose And Value

In April and May, the Siegel+Gale team interviewed a panel of CMOs to assess how their priorities and tactics changed in light…

Retail Strategy 2.0: Separating Urgent From Important

Jason Goldberg believes COVID-19 is a time machine. It has made us travel five years into the future, accelerating trends and business…

Want To Adapt To Disruption? Prioritize Your People

Charlene Li has built a career around studying disruption and the leadership practices that separate the business that thrive and the businesses…

Digital In The Age Of COVID-19

In the age of COVID-19 there is a need to look to near real-time consumer data, capabilities and changing consumer behaviors to…

Inside The Mind Of The New Global Consumer

Since March, GlobalWebIndex has surveyed consumers worldwide around their thoughts, feelings, and fears around COVID-19. Join Alicia Esposito and Virna Sekuj, who…

Retail Reopening Update: What Retailers (And Consumers) Are Seeing

Stacey Widlitz keeps a close eye on all things retail. On the heels of new store reopenings, the founder of SW Retail…

What Will Retail Innovation Look Like After COVID-19?

Innovation has always been critical for retailers’ progress, but COVID-19 is redefining what successful innovation will consist of. Brick-and-mortar stores will need…

How Retailers Can Reset The Gameboard

Disruption is hitting the retail industry at an overwhelming pace. Although retailers are struggling to keep up with new trends and consumer…

Why Vitamin Shoppe Could Continue BOPIS, Curbside And Contactless Payment Well Beyond COVID-19

Like other essential retailers, Vitamin Shoppe had to quickly ramp up services like BOPIS, curbside pickup and contactless payment processes to continue…