Concerned About Infection And Finances, Consumers Plan Cautious Return To Stores

Around the world, the coronavirus pandemic has caused people to make drastic changes in the way they shop, and retail has been reshaped by sudden shifts in consumer behaviors, habits and attitudes, as well as economic uncertainty. As all 50 states emerge (at different rates) from COVID-19 shutdowns, what does data show about how the […]

Trunk Club Cements Customer Relationships Using Salesforce

As an up-and-comer in the men’s fashion space, Trunk Club relies on excellent customer service to stand out. Although the retailer has established a strong presence online, it also is expanding into showrooms, which helps Trunk Club stylists cement long-term relationships with customers. To participate in the multichannel Trunk Club experience, consumers visit the company […]

1-800-Flowers Improves Employee Productivity With

Cutting-edge organizations are recognizing the benefits of utilizing social networking sites and more interactive communication methods to improve employee productivity and overall satisfaction. 1-800-Flowers has implemented, a social performance management solution from, to help HR team members and managers better track employee progress and encourage peer feedback, thereby boosting performance across the organization. […]

Travelocity Founder To Deliver Keynote at NRFtech 2011

Terry Jones, Founder of and Chairman of, will deliver the keynote address at the National Retail Federation (NRF) 2011 IT Leadership Summit in Lake Tahoe. Additionally, Andy Laudato, CIO of Pier 1 Imports,will serve as the event’s official emcee. Targeting senior-level IT executives, the conference is sponsored by Cisco, Oracle, among others […]