sentiment

95% Of Consumers Deem Amazon ‘Trustworthy’

To the chagrin of competing retailers, Amazon seems to be doing everything right, including one metric that a retailer needs the most:…

UPDATE: Target Focuses On Building Customer Trust Following Data Breach

UPDATE: On Friday, Dec. 27, 2013, Target revealed that encrypted PIN data was removed from its system during the data breach. However,…

Making ‘Socialytics’ An Integral Part Of Retail Operations

Optimizing social media is a top priority for retailers seeking the most effective strategies to connect with tech-savvy shoppers. While blogs are…

Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions

Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the…

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