survey report

68% of Retailers Not Well Prepared To Provide Multiple Holiday Shipping Options

As many as 68% of retailers say they are not well prepared to provide multiple shipping options that will meet customer expectations…

Retail Messaging Strategies Still Lag Behind Consumer Expectations

Although retail marketers are constantly seeking ways to deliver messages to consumers that are highly relevant to their shopping needs, it appears…

Why There Really Is Value In A Name

While most industry experts and executives agree that a focus on innovation, transformation and customer-centricity are key to a successful future in…

83% Of Consumers Prefer Grocery Stores, Yet Desire Better Shopping Experiences

Big box and dollar store retailers are boosting sales by offering fresh, frozen and packaged foods. While this may seem like a…

Mobile Improves Customer Loyalty And Personalization

Approximately half (46%) of retailers have a mobile strategy in place and see increased loyalty and personalization, not transactions, as the primary…

Shipping Cost Is The Primary Reason For Online Cart Abandonment

Seven out of 10 shoppers prefer to shop online versus going to a store, according to new research from UPS and comScore….

TouchPoints TV: Video Recap Of The Cross-Channel Survey Report

Completing The Cross-Channel Challenge A majority of retailers (76.2%) have either implemented or committed to a cross-channel strategy. In this video,…

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Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing