Loyalty

Nordstrom Holiday Plans: 1,000-Item Gift Shops, Plus Visits from Santa, in All Stores

Nordstrom is making its bid to be a major holiday destination with gift shops in every store that will feature more than…

Morrisons to Deploy ESLs Across Nearly 500 UK Supermarkets

Beginning early next year, Morrisons will roll out 10.8 million smart electronic shelf labels (ESLs) across its 497 stores, eliminating traditional paper…

Albertsons Seeks to Drive up Private Label Penetration to 30%

Albertsons plans to invest heavily in its owned brands as it seeks to both boost customer loyalty and provide shoppers with some…

Wayfair Launches Project Management Tool for Design Professionals

Wayfair has launched My Projects, an integrated project management tool available exclusively to Wayfair Professional members. As part of the Professional ecosystem,…

The Widening Gap Between Brand and Performance Marketing is Holding Retailers Back — and How to Fix It

The divide between brand and performance marketing is costing retailers revenue. Against today’s collapsed marketing funnel, the old playbook of awareness first,…

The Promotion Paradox: How Retailers can Rethink Holiday Sales Strategy

Every holiday season, we hear the buzz of internal celebrations, “Company XYZ Celebrates Record Black Friday!” Carts are full, conversion rates are…

How Payment Data is Shaping the Future of Retail

Retailers have endured something of a rollercoaster ride over the last few years, but the good news is that, even as continuing…

Inside Primark’s Playbook for Winning the U.S.

In the nearly 10 years since Primark first landed on U.S. shores, the Dublin, Ireland-based retailer has been on a slow but…

Agentic Commerce Meets Retail ROI: How the Affiliate Model Powers the Future of AI-Led Shopping

When autonomous shopping agents start making product decisions on behalf of consumers at scale, the retail world will change forever. Retailers already…

Get Ahead of the Cart: Marketing Strategies for Peak Shopping Events

The modern retail calendar is packed with mega-events like Prime Day, Black Friday, Cyber Monday and others that can make or break…

How True Religion Proved it can ‘Stand Alongside Couture’ During NY Fashion Week

Last month during New York Fashion Week, a host of brands not typically included in the luxury cohort that dominates the biannual…

REI CEO Mary Beth Laughton Unveils Three-Year Transformation Strategy

Laughton shared details about the new three-year strategic plan for the Seattle-based retailer on Monday….

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.