Omnichannel Alignment

NRF Day 3: Why Verizon and Suitsupply Have Both Embraced ‘Appointment Retailing’

As consumers return to physical stores, features such as appointment setting and personalization will be the keys to remapping the customer experience….

NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

The power of connected commerce became even more apparent over the course of the COVID-19 outbreak, with buy online, pick up in-store…

NRF 2021 Day 1: The How, What and When of Retail’s Reopening, Plus Insights From Condoleezza Rice

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF…

Reimagining Shopping Malls Post-COVID

After a long, grim year shrouded by the coronavirus, brick-and-mortar stores in the U.S. have mostly adapted to the mask-wearing, social-distancing normalcy….

How 1,000-Store Russian Electronics Retailer Amped Up Online Sales 141%

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group, a 1,039-store…

How to Launch a Lifestyle Business in the Age of Social Distancing

There’s no escaping it. Our lifestyles have been severely impacted by the novel coronavirus. Redundancies, layoffs, school closures — these are the…

Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity…

2020 has Seen an Irreversible Change in Consumer Behavior; Now is the Time to Adapt

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another….

Walmart Offers Free At-Home Pickups for Online Product Returns

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can…

Webinar: Kearney Supply Chain Expert Identifies 5 Key Resiliency Challenges

The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that nearly half (47%) of…

Lululemon Plans Footwear Launch in 2022, Expansion Across Fitness Categories

Lululemon plans to launch a footwear line in early 2022 as the retailer builds off its current sales momentum. The news came…

Rethinking Post-COVID Shopping: ‘Retailtainment’ and Enhanced Omnichannel Experiences

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of the pandemic to the…

Retail Could Add $42 Billion in Value Annually With AI-Powered Fulfillment Optimization

Think Your Supply Chain is Agile? Not Without An Adaptive Workforce

Retail’s New Frontline Playbook

The High Cost of ‘Bad’ Data: $3 Billion Annually

Omnichannel Alignment

NRF Day 3: Why Verizon and Suitsupply Have Both Embraced ‘Appointment Retailing’

NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

NRF 2021 Day 1: The How, What and When of Retail’s Reopening, Plus Insights From Condoleezza Rice

Reimagining Shopping Malls Post-COVID

How 1,000-Store Russian Electronics Retailer Amped Up Online Sales 141%

How to Launch a Lifestyle Business in the Age of Social Distancing

Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet

2020 has Seen an Irreversible Change in Consumer Behavior; Now is the Time to Adapt

Walmart Offers Free At-Home Pickups for Online Product Returns

Webinar: Kearney Supply Chain Expert Identifies 5 Key Resiliency Challenges

Lululemon Plans Footwear Launch in 2022, Expansion Across Fitness Categories

Rethinking Post-COVID Shopping: ‘Retailtainment’ and Enhanced Omnichannel Experiences

Retail Could Add $42 Billion in Value Annually With AI-Powered Fulfillment Optimization

Think Your Supply Chain is Agile? Not Without An Adaptive Workforce

Retail’s New Frontline Playbook

The High Cost of ‘Bad’ Data: $3 Billion Annually

70% of Millennials Dislike Irrelevant Emails

NRF 2021: Retail’s Big Show – Chapter One

NRFtech 2021

NRF 2021: Retail’s Big Show – Chapter Two

RetailX 2021

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