Personalization

Sell More, Retain Customers Longer, and Have Fun with Discovery Shopping

You know the feeling when you are in a store and see an amazing, exciting, perfect thing that you instantly know you…

How 1,000-Store Russian Electronics Retailer Amped Up Online Sales 141%

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group, a 1,039-store…

Exclusive Q&A: How Amazon’s Marketplace Disconnects Sellers from Their Customers

Jon Elder gives credit where it’s due: selling on the Amazon Marketplace and using Fulfillment by Amazon (FBA) services offer brands enormous…

Exclusive Q&A: How Edible Arrangements Personalizes Content and Message Cadences to Individuals’ Tastes

From double-digit sales declines in 2019 to record-breaking double-digit increases in 2020, gift company Edible Arrangements has done more than just ramp up…

How Model No. is Disrupting the Furniture Industry with 3D Printing and Products Made from Food Waste

Five years ago, retail innovator Phillip Raub disrupted the industry when he co-founded b8ta, a retail-as-a-service company with experiential, data-driven showrooms designed…

FILA Site Enhancements Boost Conversions, Dramatically Reduce Bounce Rates

Traditionally, sport/leisure apparel and footwear brand FILA relied primarily on retailers to get its products on the bodies and feet of consumers….

How Skyline Furniture Boosted Agility and Speed to Market With 3D Virtual Showrooms

Manufacturers and retailers of products that rely on touch as a selling point (think apparel, décor and furniture) have faced some of…

Macy’s CEO: COVID Resurgence Could Require Temporary Store Reclosures

COVID-19 cases spiking in communities across the U.S. could force Macy’s, and presumably other brick-and-mortar retailers, to temporarily reclose stores, said Macy’s…

Instant Gifting Platform Expands Service to Canada and Europe

SmartGift, which allows gift recipients to virtually “open” their gifts and exchange them for a preferred size, color or a completely different…

Estée Lauder Elevates Online Gift-Giving with Recipient Personalization Options

The Estée Lauder Companies Inc. is making the online gift-giving experience more engaging for shoppers via a new option that incorporates a…

#RIC20 Roundtable Recap: How Stores Can Still Amaze Shoppers

During the hustle of the 2020 Retail Innovation Conference (#RIC20), there may have been more sessions than you could take part in….

RIC20 Recap: Speakers Provide Answers to Five Pressing Questions

Everyone in retail has Big Questions: What will this holiday season be like? Will the coronavirus surge in the cold weather, and…

Retail Could Add $42 Billion in Value Annually With AI-Powered Fulfillment Optimization

Think Your Supply Chain is Agile? Not Without An Adaptive Workforce

Retail’s New Frontline Playbook

The High Cost of ‘Bad’ Data: $3 Billion Annually