Personalization

Qubit Uses Deep Learning and AI to Help Retailers Perfect Personalization Efforts

Qubit has launched Qubit CommerceAI, a tool that leverages AI, deep learning and machine learning to deliver advanced 1:1 personalization techniques. The…

Askneo Turns SMS Messages into Personalized Outreach with Chatbot

Askneo has launched a conversational chatbot for the Neo SMS platform that aims to use texting to turn mass customer outreach into…

‘We are in the Business of Emotions, Not Transactions’: Exclusive Q&A with Neiman Marcus Group CTO Bob Kupbens

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly…

LEGO’s New NYC Flagship Inspires Customer Creativity, Brick by Brick

(Hover over a photo in the gallery above to read more details in the captions, or click on a photo to expand…

New Dickies Pop-Up at Fred Segal Highlights Workwear Brand’s Lifestyle Credentials

Fred Segal has launched a 1,500-square-foot pop-up shop featuring global workwear brand Dickies at its flagship Sunset Boulevard location in Los Angeles. The…

LVMH Partners with Google Cloud to Implement AI/ML Optimizations Across its Brands

LVMH has teamed up with Google Cloud to implement new cloud-based AI solutions designed to power innovations and optimizations across the luxury…

Carrefour Aims to Become a ‘Data-Driven Retailer’ with Expansion of Collaboration Tools

Carrefour has expanded its global partnership with data connectivity platform LiveRamp to enable more robust data collaboration with its CPG partners in…

Levi’s Reduces Returns by 47% with New Fitting Technology in Turkey

Levi Strauss & Co. was able to drastically reduce its return rates after implementing the MySize smartphone-based apparel measurement solution during a…

How Businesses can Utilize Personalized Videos to Increase ROI

At this point, if you’re not using content personalization to engage your customers, your brand is in the minority. Advertisers in retail…

Chico’s Taps the Power of Personal Connections to Virtually Connect Associates and Shoppers

When women’s apparel retailer Chico’s first sought to modernize its retail experience, the goal was to offer customers a more robust, personalized…

How Interior Define ‘Democratizes Customization’ with Digital Tech and Localized Sales

So many of the digital native brands making a splash these days seem to have started the same way — Jane (or…

Dickies Tests AI-Enabled Fitting Recommendations in its China Tmall Store

Workwear brand Dickies has partnered with 3DLOOK to offer its customers in China a personalized fitting experience on the Tmall Global marketplace….

Marketing Metrics: Google Paid Search Tops Return on Ad Spend With 31% YoY Growth

Making Customer Service Your ‘Secret Weapon’ in Building Customer Loyalty: Lessons from Retail Innovators

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

What Modern Consumers Expect from Retail Customer Service

40% of Gen Z/Millennials Have Bought Items from Livestreams or Social Media Apps

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