My Wireless, an authorized AT&T retailer, will utilize Intelocate to enhance its day-to-day issue resolution and task management processes. The retailer aims to create visibility and improve turnaround times by using the operations platform to deliver top-notch customer service.
Intelocate will help My Wireless centralize communications to report and resolve issues, incidents and queries. My Wireless’ footprint ranges from Hawaii to Puerto Rico, and reducing complexity can enable significantly faster task completion across the enterprise with clearer communication.
“We’re going to keep growing,” said Travis Blackburn, AVP of Operations at My Wireless in a statement. “My Wireless is serious about equipping our team with the best possible solutions so they’re given the best tools to succeed. Intelocate represents a partner that we can count on to help us reduce complexity, get issues resolved and tasks completed. This leads to success for us and higher levels of customer satisfaction.”